Zahid Shafi
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Skilled in responding to emergency situations and remaining cool under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Chathams
02.2023 - Current
- Complete pre-flight safety checks to reinforce passenger safety.
- Clearly explain and demonstrate safety and emergency procedures to passengers prior to takeof.
- Ensuring safety and comfort of customers onboard aircraft.
- Support passengers with special needs and provide assistance to wheelchair passengers.
- Relaying updates and information to passengers after confirming key details with pilot.
- Deliver inflight service, water, tea & coffee, and light snacks.
- Collect trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Sky Tower Host
SKYCITY Entertainment Group
05.2022 - Current
- Meet and greet customers.
- Ensuring up-to-date knowledge of events and tower prices and accurately responding customer queries.
- Contribute to team success through effective communication and cooperation with coworkers and management.
- Collaborate in communicating in efficient manner for a smooth running of the day to day operation.
Guest Service Associate
SO/ Auckland Hotel
07.2021 - 12.2022
- Maintaining a clean and welcoming lobby area to create a positive first impression for guests.
- Handling customer complaints to satisfy and retain guests.
- Taking reservations over phone and through email, recording guest information in computer system and verifying details.
- Anticipating guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Process guest check-ins and check-outs following procedures for fast turnover.
Education
Postgraduate Diploma - Tourism Management
University of Waikato
Hamilton, NZ12.2018
Bachelor of Science - Travel Management
Our Lady Of Fatima University
Valenzuela City, Metro. Manila, Philippines03.2015
Skills
- Preflight briefings
- Passenger Needs Assessment
- Conflict Mediation
- Cultural Awareness
- Verbal and written communication
Certification
Comprehensive First Aid Course.
New Zealand Red Cross. Issued on Mar 2023 · Expires Mar 2025
Manager's Certificate
Auckland Council. Issued on Oct 2021 · Expires Nov 2024
Licence Controller Qualification
Service IQ Issued on Oct 2019
Collecting airplanes and fridge magnets
I am an aviation enthusiast. I like collecting commercial plane model. I like travelling and wherever I venture out to a certain place, I like to collect fridge magnets.
Languages
English
Native or Bilingual
Urdu
Full Professional
Arabic
Elementary
Additional Information
REFEREES
Darryl Clapp
Kapiti base manager (check-in) and Flight Attendant
Air Chathams
Darryl.clapp@airchathams.co.nz
027 245 9747
Stephen Love
First Officer SAAB-340
Air Chathams
Stephen.love85@gmail.com
027 421 5787
Adilson Ramalho
Deputy Service Manager
Air New Zealand
adilson.ramalho@airnz.co.nz
021 670 388
Christine (Chris) Graham
Mount Cook Airlines Flight Attendant
Air New Zealand
timeoutbeauty1@gmail.com
027 453 1680
Mark Giles
First Officer SAAB-340
Air Chathams
markgiles8307@gmail.com
027 317 8901
Timeline
Flight Attendant
Air Chathams
02.2023 - Current
Sky Tower Host
SKYCITY Entertainment Group
05.2022 - Current
Guest Service Associate
SO/ Auckland Hotel
07.2021 - 12.2022
Postgraduate Diploma - Tourism Management
University of Waikato
Bachelor of Science - Travel Management
Our Lady Of Fatima University
Comprehensive First Aid Course.
New Zealand Red Cross. Issued on Mar 2023 · Expires Mar 2025
Manager's Certificate
Auckland Council. Issued on Oct 2021 · Expires Nov 2024
Licence Controller Qualification
Service IQ Issued on Oct 2019
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