Zahra Iqbal Shoukati
New Lynn,AUK
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in time management, scheduling, data entry and database administration. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Collections Officer
Debtworks NZ
Henderson
06.2023 - Current
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Advised customers of necessary actions and strategies for debt repayment.
- Located and monitored overdue accounts by using automated systems.
- Received inbound calls and answered questions from customers satisfactorily.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Mobil Gas Station
03.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Retail Sales Representative
Rugs And More
11.2020 - 03.2021
- Maintained excellent attendance record, consistently arriving to work on time.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Issued receipts and processed refunds, credits, or exchanges.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures, including counting drawers and managing security.
Office Administration Manager
HB PLASTERERS AND PAINTERS
08.2020 - 11.2020
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Compared vendor prices and negotiated for optimal savings.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Education
Bachelor Of Law - Family Law
Savitribai Phule Pune University
2018
Bachelor of Commerce - Commerce And Trade
New Arts , Commerce And Science College
Ahmednagar06.2014
HSC - Commerce
PUNE BOARD
Pune03.2011
SSC -
Sacred Heart Convent High School
Ahmednagar03.2008
Skills
- Time Management
- Customer and Client Relations
- Process Payments
- Customer Service
- Mail Handling
- Telephone Skills
- Organization Skills
- Critical Thinking
- Office Supply Inventory Control
- Call Answering and Routing
- Billing and Payment Processing
Reference
On Request
Declaration
- I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Timeline
Collections Officer
Debtworks NZ
06.2023 - Current
Customer Service Representative
Mobil Gas Station
03.2021 - 02.2023
Retail Sales Representative
Rugs And More
11.2020 - 03.2021
Office Administration Manager
HB PLASTERERS AND PAINTERS
08.2020 - 11.2020
Bachelor Of Law - Family Law
Savitribai Phule Pune University
Bachelor of Commerce - Commerce And Trade
New Arts , Commerce And Science College
HSC - Commerce
PUNE BOARD
SSC -
Sacred Heart Convent High School