Zelda Boshoff
Blenheim,MBH
Summary
Results-driven Store Management professional determined to exceed company sales goals. Highly successful at very high levels of customer service etiquette and sales techniques.
Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers and staff to promote loyalty and drive sales.
Overview
35
35
years of professional experience
Work History
Cook
Columbus Coffee
09.2023 - Current
- Preparing multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Quality and Quantity Control.
- Working in a very high paced environment and maintaining time management skills.
Front of House, Barista & Cook
Blue Kaff
01.2021 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Food prepping/cooking in a fast paced environment
- Listened carefully to customer requests and created personalized,experiences which improved sales.
Store Manager
Bed Bath & Beyond New Zealand
08.2014 - 02.2017
- Managed inventory and cash control.
- Managed store employees successfully in fast-paced environment.
- Performed very high levels of Customer Service.
- Rotated merchandise and displays to feature new products and promotions.
- Exceeded weekly and monthly Targets.
- Maintained proper product levels and inventory controls for merchandise and organized stockroom to facilitate effective ordering and stock rotation.
Area Manager
The Excitement Store Group
01.1999 - 07.2007
- Managed 7 stores
- Conducted merchandising, product and sales training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance.
- Transformed underperforming teams into productive, profitable teams.
- Exceeded sales forecast figures regularly through superior customer service and sales training.
Store Manager
Go East Clothing
11.1988 - 12.1998
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Ordered stock to reflect current trends..
- Managed seasonal fashion shows.
- Provided very high levels of personalized Customer Service.
Education
High School Diploma -
Hillview High School
Pretoria, South AfricaSkills
- Excellent Customer Service
- Maximizing Profitability
- Goals and Performance
- Problem Solving
- Merchandising
- Team Building
- Target Driven
References
Blue Kaff
Sharon - Owner
+64279744564
Natasha Hutchison - Manager
+64220845942
Bed Bath & Beyond:
Hayley Churches - HR Manager
Hayley@bbbretail.co.nz
09 299 3476
Go East Ricky Abramovitz - Area Manager
ricky_amalive@gmail.com
+27827873676 (South Africa)
Timeline
Cook
Columbus Coffee
09.2023 - Current
Front of House, Barista & Cook
Blue Kaff
01.2021 - 12.2022
Store Manager
Bed Bath & Beyond New Zealand
08.2014 - 02.2017
Area Manager
The Excitement Store Group
01.1999 - 07.2007
Store Manager
Go East Clothing
11.1988 - 12.1998
High School Diploma -
Hillview High School
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