Zoe Barnes
New Zealand ,Hamilton
Summary
Proven retail professional with extensive experience at K-Mart Department Store, excelling in customer service and POS system operation. Demonstrated adaptability and strong communication skills, enhancing customer satisfaction and loyalty. Achieved significant improvements in sales floor efficiency and security, showcasing a results-driven approach and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Retail Assistant
K-Mart Department Store
Hamilton, WKO
02.2016 - 09.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Answered incoming calls and emails to provide product information, features and benefits.
- Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Updated product pricing and signage to reflect current promotions and discounts.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Facilitated product returns and exchanges, maintaining customer satisfaction and loyalty.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate In Hospitality And Employment Skills -
NZMA
Hamilton, WKO12.2015
NCEA LEVEL 1 & 2 -
NZMA
Hamilton, WKO2015
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- POS System Operation
- Complex Problem-Solving
- Cash Handling Accuracy
- POS Systems
- Order Processing
- Adaptability and Resilience
- Payment Processing
- Complaint Handling
- Upselling strategies
- Conflict resolution techniques
- Brand representation
- Loss prevention awareness
- Retail transactions processing
- Product Knowledge Expertise
- Inventory Tracking
- Product Merchandising
- Store maintenance know-how
- Fashion sense and styling
- Loss Prevention
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Problem-solving abilities
Timeline
Retail Assistant
K-Mart Department Store
02.2016 - 09.2020
Certificate In Hospitality And Employment Skills -
NZMA
NCEA LEVEL 1 & 2 -
NZMA