Bhavik Doshi
2H/12, Morningstar Place, Mt. Albert,AUK
Summary
Versatile hospitality professional with 1-year background as Night Auditor in a dual property of 494 rooms. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Friendly attitude with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible to take reservations, assigns rooms and handles payments. Work experience in a busy gas station and then in a large dual property in a hotel has given a lot of confidence in handling customers with efficiency and focusing on customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
Voco And Holiday Inn Express Auckland City Centre
2023.05 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Completing check-ins of guests overnight and early morning check-outs.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Generated and printed daily financial reports to track hotel performance.
- Completing late night room service orders, valet parking of guest cars, handling complaints and completing porterage services for groups.
- Auditing daily rate checks of reservations, credit limit for overdue payments, cross checking all the voids and discounts for the day.
- Managed busy shifts with less staff overnight further improving my multi-tasking skills.
RETAIL OPERATIONS ASSISTANT
BP2GO
2022.04 - 2023.04
- In this role I am responsible for the day-to-day operations of the BP2Go Store, along with providing exceptional services to our customers
- In addition to this, I also carry out stock take duties and order stock as and when required.
SECURITY OFFICER
MIQ AUCKLAND
2022.01 - 2022.03
- In this role I was responsible for ensuring overall security at the MIQ Facility by preventing unauthorized entry into the premises and monitoring surveillance regularly
- Furthermore, I also carried out daily Risk Management Reporting and provided assistance to all guests where required.
HOUSEKEEPING ATTENDANT
PARKSIDE HOTEL
2020.11 - 2021.04
- In this role, I was responsible for House-keeping and laundry services for all our guests, ensuring that their rooms and laundry are clean and replaced regularly during their stay.
Education
Post Graduate Diploma in Business Administration -
AUCKLAND INSTITUTE OF STUDIES
01.2022
B.Com (Financial Markets) -
SIES COLLEGE OF COMMERCE & ECONOMICS
01.2019
Skills
- Customer Experience
- Problem Solving
- Business Operations
- Verbal & Written Communication
- Front Desk Operations
- Multitasking and Organization
- Strong Work Ethic
- Teamwork and Collaboration
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Certification
Certificate of Licence Controller Qualification (LCQ)
Languages
English
Full Professional
Additional Information
References upon request
Timeline
Night Auditor
Voco And Holiday Inn Express Auckland City Centre
2023.05 - Current
RETAIL OPERATIONS ASSISTANT
BP2GO
2022.04 - 2023.04
SECURITY OFFICER
MIQ AUCKLAND
2022.01 - 2022.03
HOUSEKEEPING ATTENDANT
PARKSIDE HOTEL
2020.11 - 2021.04
Post Graduate Diploma in Business Administration -
AUCKLAND INSTITUTE OF STUDIES
B.Com (Financial Markets) -
SIES COLLEGE OF COMMERCE & ECONOMICS
Certificate of Licence Controller Qualification (LCQ)
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