Aarti Sharma
Henderson,New Zealand
Summary
A well-presented, polite, tactful and friendly Individual who can combine a polite manner with razor-sharp efficiency. I can do more than just answering questions, also has a proven track record of building relationships by providing information on additional products and services and helping clients. Seeking a position in Retail Assistant where I can use the skills and knowledge developed during my previous experience
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Z Petrol Station
01.2020 - Current
- Ordering the stock on phone and system
- Doing paper work on system like invoice entry, stock management, ordering, stocktake entries, timesheet etc
- Managing the site in absence of Manager
- Resolving the customers complaint in absence of Manger
- Engaging with customers to make them loyal customers
- Serving Customer on the counter
- Telling them about the latest offers
- Helping customer on the pump
- Doing Stocktake on daily bases
Duty Manager
PIZZA HUT
12.2018 - 01.2020
- Create and implement schedules for each staff member on the assigned shift
- Ascertain that all staff members are properly working, according to set protocols
- Welcome customers as they arrive at the restaurant, and ensure that they are being serviced properly
- Oversee the order-taking and delivery system, ensuring that all is being carried out according to standards
- Ascertain the overall cleanliness, sanitization, and maintenance of both customer serving and dining areas, and the kitchen
- Restocking food ingredients and paper works
- Managing cash at the time of opening and closing
- Maintaining inventories, stock take and ordering stock
- Handled supply/production problems as they arise
- Settled stock promotions/price reductions as appropriate
Team Member
PIZZA HUT
07.2018 - 12.2018
- Consistently provided friendly guest service
- Taking order and up selling the product to customer
- Demonstrated integrity and honesty while interacting with guest, manager and other team members
- Prepared and assembled food orders while maintaining appropriate portion control
- Handled currency and credits transactions quickly and accurately
- Cleaned and maintained dining and ordering areas, according to set standards of the restaurant
Customer Care Executive
GLOBE TOYOTA
06.2016 - 05.2018
- Managed large amounts of outgoing and incoming calls
- Generated sales leads
- Identified and assess customer’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid and complete information by using the right methods/tools
- Met personal/customer service team sales targets and call handling quotas
- Handled customer complaints, provide appropriate solutions and alternatives within the time limit
- Also follow up to ensure resolution and keep records of customer interactions, process, customer accounts, file documents
- Followed the communication procedures, guidelines and policies
- Taken the extra mile to engage customers
Education
DIPLOMA IN APPLIED MANAGEMENT- LEVEL 7 - Retail Management
New Zealand Management Academies
07.2019
DIPLOMA IN MECHANICAL ENGINEERING - Basic of Mechanical
Govt. Polytechnic Ambala
05.2016
Skills
- Multitasking
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Computer skills
- Organizational skills
- Calm under pressure
References
Available on request
Hobbies and Interests
- Learning new things
- Travelling
- Love fashion
Timeline
Z Petrol Station
01.2020 - Current
Duty Manager
PIZZA HUT
12.2018 - 01.2020
Team Member
PIZZA HUT
07.2018 - 12.2018
Customer Care Executive
GLOBE TOYOTA
06.2016 - 05.2018
DIPLOMA IN MECHANICAL ENGINEERING - Basic of Mechanical
Govt. Polytechnic Ambala
DIPLOMA IN APPLIED MANAGEMENT- LEVEL 7 - Retail Management
New Zealand Management Academies
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