Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Akasha Sergeant

Wellington

Summary

Responsible Bartender skilled at making alcoholic and non-alcoholic drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Overview

6
6
years of professional experience

Work History

Bartender

Bay 66 Bar
Kilbirnie , Wellington
07.2024 - Current
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Enforced safety protocols such as age restrictions and responsible gambling practices.
  • Ensured compliance with all applicable laws, guidelines and policies related to gambling activities.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed and implemented strategies to improve customer service.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Developed new cocktail recipes for the menu.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.

Bartender

Copthorne Bar
Solway, Masterton
10.2022 - 07.2024
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.

Barista

Ten O'Clock Cookie
Masterton , Masterton
11.2021 - 11.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.

Clothing Sales Associate

kristen Clothing boutique
03.2019 - 07.2019
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Exchanged merchandise for customers and accepted returns.
  • Prepared merchandise for purchase or rental.

Education

LLB/BCOM - Political Communication And Law

Victoria University of Wellington
Wellington, NZ
02-2027

High School Diploma -

Waiarapa College
Masterton, NZ
11.2022

Skills

  • LCQ License
  • Customer service
  • Menu Memorization
  • Engaging Personality
  • Cocktail List Development
  • Proficient in Mixology
  • New Hire Training
  • Extensive Beer & Wine Knowledge
  • Conversant in Korean & Romanian
  • Extensive Spirits Knowledge
  • Excellent Written and
    Verbal Communication
  • Exceeding Customer
    Expectations
  • Basic Mathematics
  • Decision Making
  • Friendly and Helpful
  • Positive Customer
    Engagement

Languages

Korean
Professional
Romanian
Professional
Italian
Elementary

Timeline

Bartender

Bay 66 Bar
07.2024 - Current

Bartender

Copthorne Bar
10.2022 - 07.2024

Barista

Ten O'Clock Cookie
11.2021 - 11.2022

Clothing Sales Associate

kristen Clothing boutique
03.2019 - 07.2019

High School Diploma -

Waiarapa College

LLB/BCOM - Political Communication And Law

Victoria University of Wellington

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Akasha Sergeant