Alastair Carter
Epsom,Auckland
Summary
I am currently looking to further my career and development, specifically in the customer service and aviation service sector. I am a hard working person, can work individually, as well as being a positive team player. Am very passionate for providing great/warm customer service. Friendly attitude and have a good history of working well with people of different cultures.
Overview
18
18
years of professional experience
Work History
Food and Beverage Attendant
Emirates Leisure Retail, Aroha Café/Bar and Vantage Bar, Auckland
07.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Established rapport with customers by providing friendly and attentive service.
- Offered product samples, answered questions and helped customers find items.
Merchandiser
Collage Hill Agencies
12.2019 - 09.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Representative/Sole Charge
CBD Energy Ltd
02.2017 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Waiter/ Front of House
Restaurant Brands NZ Limited, Pizza Hut Lynmall Delco and Pizza Hut Dine-in buffet
06.2005 - 03.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Merchandiser
Premier Beehive, Oriental Merchant Pty. Ltd
01.2015 - 01.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
Certificate in Professional Wine Knowledge Level 5 - Wine And Hospitality
New Zealand School of Food And Wine
Auckland, NZ02.2024
National Certificate in Hospitality Level 3 And 4 - Hospitality
New Zealand Management Academies (NZMA)
Auckland, NZ2008
Skills
- Proper Storage Procedures
- Special Requests
- Phone Orders
- Food and Beverage Preparation
- Cocktail Knowledge
- Cash Register Operations
Additional Information
- License Full NZ , Class 1 & 6 driver's license.
Hobbies
Aviation and travel
Wine, food and coffee
Music
Referees
Steven Wolfgramm (Previous employer)
Phone: 02177853
2. Malcolm Croft (Previous Company Rep)
Phone: 0275557304
Email: malcolm@cha.co.nz
3. Sialatu'u Sumuletu-Pati (Personal referee)
Phone: 02102396879
Email: ssialatuu_14@hotmail.com
Timeline
Food and Beverage Attendant
Emirates Leisure Retail, Aroha Café/Bar and Vantage Bar, Auckland
07.2022 - Current
Merchandiser
Collage Hill Agencies
12.2019 - 09.2023
Customer Service Representative/Sole Charge
CBD Energy Ltd
02.2017 - 07.2022
Merchandiser
Premier Beehive, Oriental Merchant Pty. Ltd
01.2015 - 01.2017
Waiter/ Front of House
Restaurant Brands NZ Limited, Pizza Hut Lynmall Delco and Pizza Hut Dine-in buffet
06.2005 - 03.2017
Certificate in Professional Wine Knowledge Level 5 - Wine And Hospitality
New Zealand School of Food And Wine
National Certificate in Hospitality Level 3 And 4 - Hospitality
New Zealand Management Academies (NZMA)
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