Alofa Tagaloa
Auckland,AUK
Summary
I am an honest, loyal, and highly motivated individual seeking a position in the public sector. My adaptability and responsibility have been honed through diverse work experiences, and I aim to leverage my organizational and communication skills effectively. I hold a high degree of personal integrity and value honesty in myself and others. I am self-motivated, organized, and capable of working under pressure, with a clear, logical mind and a practical approach to problem-solving. I thrive both when working independently and as part of a team. I am reliable, trustworthy, hardworking, and eager to learn, with a genuine interest in customer service.
Overview
17
17
years of professional experience
Work History
Call Centre Representative
Call Centre – Telelink, Auckland City
01.2010
- Selling Christmas cards for Canteen Society
- Making outbound calls
- Handling cold and warm calls
Customer Service Assistant
Whitcoulls, Botany Downs
03.2008 - 11.2008
- Greeting customers
- Handling cash and EFTPOS transactions
- Dealing with customer inquiries
- Liaising with other branches regarding stock and customer issues
- Organizing stock
- Performing general cleaning duties
- Work Experience
Whanau Support Coordinator
Monte Cecilia Housing Trust
09.2023 - Current
- Managing caseloads assigned by the Service Manager
- Collaborating with Tenancy Managers
- Following up on referrals promptly
- Addressing safety concerns and implementing appropriate safety plans
- Conducting needs assessments and home visits
- Establishing and documenting goals with clients, ensuring timely follow-up
- Encouraging participation in financial capabilities courses
- Making referrals to other agencies as needed
- Maintaining respectful, supportive, and culturally sensitive relationships with tenants
- Providing high-quality services to ensure the safety and well-being of children
- Empowering families to advocate for themselves
- Building and maintaining strong external stakeholder relationships
Family Harm/Generic Support Worker
Victim Support Organization
02.2019 - 08.2023
- Providing quality services to victims of crime and trauma
- Ensuring comprehensive support, information, financial assistance, and liaison from referral
- Assessing victims' needs and risks, discussing safety plans
- Providing direct support and appropriate follow-up
- Prioritizing and managing referrals, response time, and case notes
- Following up with victims, offering additional support as needed
- Writing support letters to other agencies when necessary
- Conducting joint visits with police for family violence incidents, offering support such as counseling and refuge
- Educating victims about empowerment and self-care
Administrator
Le Malelega ECE Centre
01.2014 - 08.2018
- Data entry
- Handling banking and financial transactions
- Managing payroll (NetPay)
- Answering phone calls and welcoming parents to the centre
- Promoting ECE at various events
- Providing general customer service
- Facilitating the transition process for children
- Monthly communication with service providers
- Assisting staff with children on the floor
- Managing staff contracts and variations
- Participating in management/leadership meetings and contributing ideas for service improvement
- Using QuickBooks for accounting
Education
Graduate Certificate in Management (NGO) - Management
Unitec
Auckland, NZ01-2016
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Sir Edmund Hillary Collegiate
01.2008
Level 6 Certificate - Liaison Interpreting Theory & Practice
UNITEC
Auckland, NZ07-2024
Certificate of Completion - Public Sector Context
Interpreting in Aotearoa NZ
Auckland, NZ05-2024
Certificate of Attendance - Medical Terminology
Medical Terminology of The Cardiovascular System
Auckland, NZ12-2024
Skills
- Customer Service
- Excellent verbal and written communication skills
- Clear and confident demeanour
- Teamwork and Leadership
- Effective independent worker and team player
- Possesses leadership qualities
- Problem solver and quick thinker
- Emphasizes communication and understanding in the workplace
- Personal Qualities
- Hardworking, honest, and reliable
- Adaptable and flexible with a positive attitude
- Good sense of humour and common sense
- Regularly engages in physical fitness
- Friendly and bubbly personality, gets along with everyone
Hobbies and Interests
Family, Church, Friends, Music, Reading, Sports, Fitness, Acting
Languages
Samoan
Professional Working
English
Full Professional
Timeline
Whanau Support Coordinator
Monte Cecilia Housing Trust
09.2023 - Current
Family Harm/Generic Support Worker
Victim Support Organization
02.2019 - 08.2023
Administrator
Le Malelega ECE Centre
01.2014 - 08.2018
Call Centre Representative
Call Centre – Telelink, Auckland City
01.2010
Customer Service Assistant
Whitcoulls, Botany Downs
03.2008 - 11.2008
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Sir Edmund Hillary Collegiate
Graduate Certificate in Management (NGO) - Management
Unitec
Level 6 Certificate - Liaison Interpreting Theory & Practice
UNITEC
Certificate of Completion - Public Sector Context
Interpreting in Aotearoa NZ
Certificate of Attendance - Medical Terminology
Medical Terminology of The Cardiovascular System
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