Alyzandrea Mendoza
Woolworths
Palmerston North,MWT
5
years of professional experience
Dependable front-end professional with experience in retail and fast-paced customer service settings. Strong numeracy, teamwork, and communication skills support accurate transactions and positive shopper experiences. Committed to clean work areas, efficient service, and consistent reliability.
Work History
Checkout Assistant/Supervisor
1 Year 2 Months- Assisted shoppers with product queries, refunds, and payment issues at checkout.
- Processed customer transactions accurately using point-of-sale systems and cash-handling procedures.
- Scanned items quickly while maintaining accuracy and service standards during busy periods.
- Balanced registers and secured cash drawer contents according to store procedures.
- Supported self-checkout operations by resolving simple errors and guiding customers.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sales transactions.
- Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
- Handled complex transactions involving multiple forms of payment, promotional discounts, returns, exchanges, or price adjustments seamlessly to ensure smooth operations at the register.
- Counted cash drawers after shifts to verify accuracy and report discrepancies.
Retail Worker
2 Years 3 Months- Restocked shelves and maintained organized display presentations throughout sales floor
- Processed cash, card, and mobile payments accurately at register
- Resolved customer concerns promptly, supporting positive shopping experiences
- Supported opening and closing tasks, including setup, cleanup, and register balancing
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front of House Employee
11 Months- Greeted guests promptly and maintained welcoming front-of-house atmosphere during high-volume service.
- Took dine-in and takeout orders accurately using a POS system and communicated special requests clearly.
- Coordinated with the kitchen staff to ensure timely ticket flow and proper order presentation.
- Processed cash and card transactions while balancing drawer accuracy and receipt handling.
- Answered phone inquiries, described menu items, and confirmed pickup orders with attention to detail.
- Assisted coworkers with table resets, cleaning tasks, and guest service support to maintain smooth operations.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Education
Bachelor of Business - Business Analytics
Skills
Cash handling
Workplace organization
Strong numeracy skills
Excellent customer service
Cleanliness and organization
Transaction accuracy
Reliability and punctuality
Cash register management
Team player attitude
Approachable demeanor
Patience and empathy
Interests
Enjoy participating in netball for overall physical and mental well-being.
Blogging/Vlogging
Video Gaming
Timeline
Checkout Assistant/Supervisor
Woolworths
08.2025 - CurrentRead More
Retail Worker
Anime House
01.2023 - 04.2025Read More
Front of House Employee
Il Capo Pizzeria
03.2022 - 02.2023Read More
Massey University
Bachelor of Business from Business Analytics
Read More