Amelia Brown-Smith

Some activities include -

• Developed short-term goals and long-term strategic plan to improve quality and patient safety
• Oversight and management of datix; including developing processes to customise changes in datix that suit the regions needs
• Handled complaints, incidents, risks including legal advise according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
• Employed strong program management skills to successfully define and manage ongoing initiatives to meet certification, manage complaints, incidents and risks across the organisation.
• Instituted regular safety inspections and hazards management strategies to keep operations compliant.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained employees on quality improvement methodologies and risk assigned duties.
• Oversaw day-to-day activities of employees, fostering inspiring atmosphere to optimize employee experiences.
• Assisted with new hire processing and existing training programs.
• Attended industry events to represent organization and build professional network.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.
• Conducted routine inspections to check quality and compliance with established specifications.
• Maintained team flexibility and embraced change to adapt within dynamic markets.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
• Developed and deepened relationships with key stakeholders.
• Monitored deadlines and milestones to keep team on track with project schedule.
• Kept senior management well-informed by preparing and presenting project status reports.

• Performed root cause analysis to identify and resolve quality issues.
• Created and maintained quality management systems to align with industry standards.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Collaborated with cross-functional teams to develop and implement process and system improvements.

• Collaborated with faculty and staff to create meaningful learning experiences.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Created and designed class content, quizzes, tests and projects to assess student knowledge.

• Provided emotional support to affected residents and clients and assisted in developing long-term recovery plans and goals.
• Advocated for clients for comprehensive service delivery and linkage to community agencies and networks.
• Helped clients navigate social services system and access needed resources.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Coordinated with different service providers to meet clients' individual needs.
• Supported clients through development of new life skills, obtaining resources and transitioning back to the community.

• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Provided key emotional support to special needs youth.

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Remained alert to problems or health issues of clients and competently responded.