Anneliese Lisa Theron
Paraparaumu
Summary
Results-driven Manager with a passion for empowering communities and driving positive change. Skilled in developing, leading, and nurturing diverse teams in dynamic environments to cultivate exceptional community leaders. Harnesses creativity and resourcefulness to achieve financial sustainability and operational excellence. Adept at fostering collaboration, building strong interpersonal connections, and excelling in multitasking. Committed to adding significant value to organizations seeking to make a lasting impact on community development.
Overview
6
6
years of professional experience
Work History
Integrated Services Case Manager
MSD
10.2023 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Wellington Hub Manager
Circability
09.2023 - Current
- Linked in with community providers, disability organizations and the circus community to start up the Wellington branch of Circability
- Hired and educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Sourced and applied for funding opportunities for workshops
Voting Services Manager
Electoral Commission
02.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed voting services plan for Wellington Central Electorate
- Connected with local communities to ensure all voter voices are heard and understood.
- Built core leadership team.
- Assessed needs of electorate and responded accordingly.
- Delivered plan in line with Te Tiriti O Waitangi, reflective of the commision and Te Ao Māori core values.
General Manager
St Vincent de Paul Society Wellington
02.2022 - 01.2023
- Trained employees on duties, policies and procedures.
- Developed alternative social support processes in line with sustainably managing donations.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed employee handbook and workflow plans to formalize operational systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Oversaw implementation and installation of new programs, procedures and methods of operation.
- Recommended improved methods of budget construction and administration.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Op Shop Team Lead
St Vincent de Paul Society Wellington
11.2021 - 03.2022
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Recommended and executed improvements for production and product quality.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Team Lead and Customer Experience Advocate
Telesmart
02.2020 - 08.2021
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Collaborated with management team to implement new work procedures or policies.
- Created and distributed monthly, quarterly and annual reports to senior management regarding performance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated tasks to team members, maximizing unique strengths and skill sets.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Assistant Retail Store Manager
Storm
07.2019 - 01.2020
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Developed loyal customer base through engagement and capture of customer phone and e-mail information.
- Greeted customers and offered assistance in finding needed items.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Managed daily operations, client relations and IT.
Showroom Sales Consultant
YOYO Design
02.2018 - 11.2019
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Designed interior spaces by combining sets and pieces for cohesive looks.
Education
High School Diploma -
Tygerberg Highschool
Cape TownBachelor of Arts - Fashion Design
Massey University
Wellington11.2015
Master of Arts - Fashion Design And Fine Arts
Massey University
Wellington01.2019
Skills
- Cross-Functional Team Management
- Supervision and Training
- Policy/Program Development
- Customer Service Management
- Team Leadership
- Process Improvements
- Creative and Artistic
- Attention to Detail
Timeline
Integrated Services Case Manager
MSD
10.2023 - Current
Wellington Hub Manager
Circability
09.2023 - Current
Voting Services Manager
Electoral Commission
02.2023 - 08.2023
General Manager
St Vincent de Paul Society Wellington
02.2022 - 01.2023
Op Shop Team Lead
St Vincent de Paul Society Wellington
11.2021 - 03.2022
Team Lead and Customer Experience Advocate
Telesmart
02.2020 - 08.2021
Assistant Retail Store Manager
Storm
07.2019 - 01.2020
Showroom Sales Consultant
YOYO Design
02.2018 - 11.2019
High School Diploma -
Tygerberg Highschool
Bachelor of Arts - Fashion Design
Massey University
Master of Arts - Fashion Design And Fine Arts
Massey University
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