Ashleigh Allison
Nelson,NSN
Summary
Meticulous professional specialising in administration, customer service, and residential portfolio management, leveraging strong organisational and communication skills alongside compliance expertise.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Senior Property Manager
Wolfbrook Property Management
Addington , Christchurch
04.2026 - Current
- Currently supporting a residential portfolio management of up to 210 homes.
- Resolved owner and tenant complaints to maintain positive relationships and tenant satisfaction.
- Resolve tenant complaints in a timely and professional manner.
- Facilitated communication between landlords and tenants to ensure clarity and address concerns.
- Monitor maintenance requests and manage contractor follow-up.
- Review daily rent arrears and issue payment notices.
- Review market conditions to set suitable rental rates for each property.
- Prepare property condition reports for owners and investors.
- Completed tenancy agreement renewals and lease documentation accurately.
- Processing tenancy agreement renewals and lease document preparation.
- Schedule property inspections and document property condition findings.
- Arrange property inspections and log condition reports.
- Advertised property vacancies online to attract potential tenants and reduce vacancy time.
- Update property record files and compliance documentation.
- Maintain required insurance coverage for each managed property.
- Monitor Healthy Homes compliance across all managed properties.
- Guided and supported junior team members.
Senior Property Manager
Freedom Property Management Limited
Woolston , Christchurch
05.2024 - 04.2025
- Resolved owner and tenant complaints promptly and professionally, enhancing tenant satisfaction and owner trust.
- Resolved tenant complaints in a timely and professional manner.
- Facilitated communication between landlords and tenants, fostering strong relationships and improving service delivery.
- Supported residential portfolio management of up to 180 homes.
- Processed tenancy agreement renewals efficiently and lease document preparation.
- Completed tenancy agreement renewals and lease documentation accurately.
- Assessed rent arrears for timely resolution and issued payment notices.
- Oversaw maintenance requests for prompt attention and managed contractor follow-up.
- Arranged property inspections and logged condition reports.
- Scheduled property inspections and documented property condition findings.
- Prepared property condition reports for owners and investors.
Property Manager
Iron Bridge Property Management
Addington , Christchurch
06.2017 - 03.2024
- Supported our landlords and their residential properties by handling leasing renewals and resident communication.
- Assisted tenants with enquiries, complaints, and move-in or move-out processes to ensure smooth transitions and satisfaction.
- Resolved tenant concerns promptly, contributing to high levels of customer satisfaction.
- Processed rent payments, notices, and lease documents with accurate record keeping.
- Managed all maintenance requests from tenants in a timely manner.
- Completed property inspections and recorded maintenance needs.
- Monitored market trends to ensure competitive pricing for properties under our management.
- Developed and maintained strong working relationships with owners and tenants, fostering trust and collaboration.
Administration Officer
Southern Response Earthquake Services Ltd
01.2015 - 01.2017
- Key responsibilities.
- Coordinated administrative support for earthquake recovery casework at Southern Response, providing timely assistance for affected clients.
- Processed customer correspondence for insurance and rebuild records, facilitating efficient case management and client communication.
- Maintained high professional standards while effectively addressing diverse customer behaviors to enhance service delivery.
- Front counter customer service
- Legal documentation and secure filing
- Upholding and working within the Privacy Act 1993
- Electronic data entry on multiple formats
- Maintaining effective and cooperative professional relationships
Administration Officer
Tradestaff Employment solutions
01.2015
- Key responsibilities:
- Managed documentation and filing systems to ensure organized and accessible records
- Performed electronic data entry for timesheets, maintaining accurate employee attendance records
- Provided front counter customer service, addressing inquiries and resolving issues efficiently
- Build and maintain effective and cooperative professional relationships with external employers
- Uphold professional standards and constantly deal with all types of client behavior quickly, safely and effectively
Administration Officer
Canterbury District Health Board Supply Dept
01.2014
- Assisted with payroll processing such as time sheet entry into the system.
- Ordered supplies and ensured inventory levels were maintained.
- Answered phone calls, directed inquiries to appropriate personnel, and took messages, ensuring effective communication.
- Responded promptly to customer enquiries via email or telephone calls.
- Scanned documents into database.
Debt Collection Officer
Telecom NZ Ltd
01.2013
- Managed overdue Telecom NZ Ltd customer accounts through inbound and outbound calls.
- Negotiated payment arrangements with customers using Telecom NZ Ltd collections guidelines.
- Updated account records in Telecom NZ Ltd billing and CRM systems.
- Escalated complex cases to Telecom NZ Ltd supervisors and support teams.
- Adhered to all applicable laws, regulations, and company policies.
Education
NCEA level 2 -
Lincoln High School
01-2011
Skills
- Completion of the New Zealand Certificate in Residential Property Management (Level 4) in 2022
- I have exceptional skills in customer engagement, report writing and using computer programmes to document information
- I have strong planning, organising and monitoring abilities, being able to effectively manage and prioritise my time to meet deadlines
- I have strong skills in managing situations that pose a risk to others and managing potentially dangerous situations with the goal of achieving a positive outcome for the situation
- I have an ability to mentor and support staff in a way that is effective whilst maintaining professional boundaries
- I am a person who is able to self motivate and motivate others within a team, creating a feeling of belonging and a strong morale within the team I am able to achieve a positive outcome by finding common ground, gaining cooperation and resolving conflict
- I am a skilled communicator with an adaptable communication style to cater for those from all backgrounds
Interest & Hobbies
Health and fitness, fishing/boating and most of all spending time with my family & friends.
Certification
- New Zealand Certificate in Residential Property Management (Level 4)
Timeline
Senior Property Manager
Wolfbrook Property Management
04.2026 - Current
Senior Property Manager
Freedom Property Management Limited
05.2024 - 04.2025
Property Manager
Iron Bridge Property Management
06.2017 - 03.2024
Administration Officer
Southern Response Earthquake Services Ltd
01.2015 - 01.2017
Administration Officer
Tradestaff Employment solutions
01.2015
Administration Officer
Canterbury District Health Board Supply Dept
01.2014
Debt Collection Officer
Telecom NZ Ltd
01.2013
NCEA level 2 -
Lincoln High School