Mark Andersson Christopher
Wellington,New Zealand
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.With over 8 years of Operational Manager experience in hospitality industry and managed staff under me from a team of 5 to 30 and worked a year in the Legal Aid grants team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grants Officer-Legal Aid
Ministry of Justice
Wellington, New Zealand
01.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Currently managing a Pilot programme for Hamilton District court, Point of contact for Public Defense Supervisors and Duty Lawyers in Hamilton Court.
- Managing grants of high cost and high profile criminal cases and liaising with lawyers in courts to resolve matters and look after the financial matters in relation to cases.
- Worked with law enforcement agencies to carry out mandated family and criminal prosecutions.
Assistant Office Manager
Rydges Hotel Christchurch
Christchurch, New Zealand
08.2021 - 04.2022
- Worked with team members and achieved targets that are essential for the company.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assistant Manager
Sofitel Wellington 5-star Luxury Hotel
Wellington, New Zealand
12.2020 - 08.2021
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Made recommendations for salary and wage increases based on performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Naumi Hotel Wellington
Wellington, New Zealand
07.2019 - 06.2020
- Monitored office inventory to maintain supply levels.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Guided and led office staff to optimize service delivery to employees and customers.
- Coached and counseled employees to enhance performance and eliminate process lags.
Duty Manager
Rydges Thorndon
Wellington, New Zealand
07.2018 - 08.2019
Night Manager/ Duty Manager
Copthorne Hotel Solway Park
Masterton, New Zealand
07.2017 - 07.2018
Education
Postgraduate Diploma: Hospitality Management -
Pacific International Hotel Management School
New Plymouth, NZBSc. Hotel Management & Catering -
Sri Krishna College of Arts And Science
Skills
- Case Management
- Strong Organizational skills
- Government Regulations
- Experience in Criminal and Family Law
- Training & Development
- Data Management
- Flexible Schedule
- Supervision & Leadership
- Friendly, Positive Attitude
- Staff Development
Languages
English
Full Professional
Hindi
Professional
Tamil
Native/ Bilingual
Malayalam
Native/ Bilingual
Maori
Elementary
Certification
- Current General Managers Certificate.
- Current Liquor license
- Current First Aid certificate, 111 Emergency First Aid, New Zealand
- Undergone training in Occupational Personal Safety and Problem handling course by RISQ 2018.
Affiliations
- I have keen interest in Learning Te Reo Maori, we have a group within MOJ and participate every month in practicing Te reo
- I read leadership books and business books for self development.
References
Upon request
Timeline
Grants Officer-Legal Aid
Ministry of Justice
01.2023 - Current
Assistant Office Manager
Rydges Hotel Christchurch
08.2021 - 04.2022
Assistant Manager
Sofitel Wellington 5-star Luxury Hotel
12.2020 - 08.2021
Assistant Manager
Naumi Hotel Wellington
07.2019 - 06.2020
Duty Manager
Rydges Thorndon
07.2018 - 08.2019
Night Manager/ Duty Manager
Copthorne Hotel Solway Park
07.2017 - 07.2018
Postgraduate Diploma: Hospitality Management -
Pacific International Hotel Management School
BSc. Hotel Management & Catering -
Sri Krishna College of Arts And Science
- Current General Managers Certificate.
- Current Liquor license
- Current First Aid certificate, 111 Emergency First Aid, New Zealand
- Undergone training in Occupational Personal Safety and Problem handling course by RISQ 2018.
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