Baani Verma
Blenheim,MBH
Summary
Dynamic professional with a strong background in customer service and sales, gained through hands-on experience at leading companies such as Noel Leeming, Woolworths, and Z Energy. Recognized for consistently elevating customer satisfaction and loyalty through attentive listening and innovative problem-solving. Demonstrates exceptional proficiency in money-handling and computer systems, contributing to the success of team objectives. Adept at building meaningful rapport with customers, driving a results-oriented approach to every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Checkout Operator
Woolworths New Zealand
05.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered incoming calls to offer information and direct individuals to correct personnel.
Salesperson (Gateway Programme)
Noel Leeming
06.2023 - 08.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, including returns, refunds and exchanges in accordance with company policy.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Service Representative
Z Grove Rd
01.2021 - 02.2023
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Helped management keep adequate supply on hand by notifying of shortages.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted additional items with beverages, increasing store sales.
Education
NCEA Level 3
Marlborough Girls' College
Blenheim, MBH11.2023
Skills
- Customer-oriented
- Active listening
- Computer literature
- Sales expertise
- Money handling abilities
- Creative problem solving
- Motivated team player
Certification
Schools Hazard and Risk Management Certificate of Achievement
Marlborough Girls' College Values Awards Manaakitanga, Kotahitanga, Whanaungatanga
Z Attendance Achievement Certificate
Customer Service Skills Certificate
Timeline
Salesperson (Gateway Programme)
Noel Leeming
06.2023 - 08.2023
Checkout Operator
Woolworths New Zealand
05.2023 - Current
Customer Service Representative
Z Grove Rd
01.2021 - 02.2023
NCEA Level 3
Marlborough Girls' College
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