Baleikasavu Nadakuitavuki
Wellington,Tawa
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
14
14
years of professional experience
Work History
Risk Case Analyst
New Zealand Qualifications Authority
10.2022 - Current
- Enhanced case resolution efficiency by streamlining data analysis and documentation processes.
- Achieved timely delivery of case reports through effective prioritization and time management skills.
- Improved client satisfaction by providing clear, concise, and accurate case updates regularly.
- Conducted thorough research to identify patterns and trends in cases, optimizing future investigations.
- Collaborated with cross-functional teams for comprehensive case evaluations and resolutions.
Senior Customer Associate
Bank Of New Zealand
01.2020 - 10.2022
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through effective communication and active listening skills.
- Streamlined internal processes for improved efficiency, resulting in faster response times to customer inquiries.
- Collaborated with cross-functional teams to develop and implement new strategies for enhancing customer experience.
Logistics Coordinator
Civil Defence
04.2019 - 01.2020
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
Customer Service Representative
Bank Of New Zealand
03.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Logistics Coordinator
Ministry Of Primary Industries
03.2018 - 01.2019
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Streamlined national shipping processes by coordinating with carriers and implementing cost-effective strategies.
Customer Service Representative
ANZ Banking Group
01.2010 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Tawa College
Wellington, NZ12.2008
Skills
- Client Interaction
- Project Management
- Client Relations
- Interpersonal Skills
- Regulatory Understanding
- Conflict Resolution
- Documentation Review
- Problem Solving
- Decision Making
- Risk Assessment
- Compliance Monitoring
- Analytical Mindset
- Adaptability
- Time Management
- Case Evaluation
- Quality Assurance
- Effective Communication
- Critical Thinking
Affiliations
- Youth mentorship
- Football coach/player
- Cooking
Timeline
Risk Case Analyst
New Zealand Qualifications Authority
10.2022 - Current
Senior Customer Associate
Bank Of New Zealand
01.2020 - 10.2022
Logistics Coordinator
Civil Defence
04.2019 - 01.2020
Customer Service Representative
Bank Of New Zealand
03.2019 - 01.2020
Logistics Coordinator
Ministry Of Primary Industries
03.2018 - 01.2019
Customer Service Representative
ANZ Banking Group
01.2010 - 10.2018
High School Diploma -
Tawa College
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