Caitlin Beal
6 Clouston Street
Summary
I am a dedicated and empathetic student at Auckland University of Technology, with a strong commitment to teamwork and a positive outlook. Over the past three years at Hoyts Cinemas, I’ve developed strong customer service and communication skills in a fast-paced environment, contributing to enhanced guest experiences. I’ve also gained valuable experience as a crew trainer, helping to integrate new team members and improve both team performance and customer satisfaction. With a demonstrated ability to handle transactions and maintain an organized workspace, I take pride in being dependable, managing multiple tasks effectively while maintaining a positive attitude. I’m now seeking to transition into a duty manager position, where I can apply these transferable skills to support and lead a team.
Overview
4
4
years of professional experience
Work History
Cinema Attendant and Crew Trainer
Hoyts Cinemas
06.2021 - Current
- More than three years of experience working in customer service.
- Contributed to increased concession sales through effective product promotion and upselling techniques.
- LUX Bar and LUX Kitchen trained
- As a crew trainer, I trained new employees on company policies, daily tasks, and safety protocols, helping them integrate smoothly into the team.
- Addressed guest concerns professionally, resolving issues swiftly while maintaining a positive attitude.
- Maintained a clean and organized cinema environment, promoting comfort and enjoyment for guests.
NZQA Exam Supervisor
NZQA
11.2024 - 12.2024
- Conducted pre-exam briefings for students, outlining expectations and requirements for successful completion of tests.
- Worked with other Exam Supervisors and staff to share ideas and resources, improving the quality of exam administration.
- Led efforts to support students with special requirements, ensuring they received the accommodations necessary for exam success.
- Maintained exam integrity by closely monitoring student activity during tests.
Education
Bachelor of Arts - Psychology And Marketing
Auckland University of Technology
07-2026
Skills
- Cleanliness Maintenance
- Proficient in Cinema POS systems
- Food Preparation
- Safety Protocols Adherence
- As a crew trainer, I foster a welcoming environment that ensures effective learning and smooth team integration
- Strong communication skills and listener
- I demonstrate strong leadership and interpersonal skills in both my work and academic experiences
- Complaint handling
Extracurricular Activity
January 2021 - November 2022: Peer Support Leader at Howick College
January 2022 - November 2022: Student Prefect as Pastoral Council Leader at Howick College
Personal Achievements
- Being selected for the role of FIERCE Champion (Crew Trainer and Observer) at HOYTS
- With the role of FIERCE Champion, I lead my team of five to be among the winning teams for the most sales of paid cinema memberships during a competition.
- I also contributed to successful ideas that were implemented during the transition of LUX Bar to a digital-based operation, where innovative approaches are still in use today.
- Being selected as a prefect for Howick College, where I led and ran my own council and organised school events.
Timeline
NZQA Exam Supervisor
NZQA
11.2024 - 12.2024
Cinema Attendant and Crew Trainer
Hoyts Cinemas
06.2021 - Current
Bachelor of Arts - Psychology And Marketing
Auckland University of Technology
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