Caitlin Beal
6 Clouston Street,AUK
Summary
I am a disciplined, empathetic, and driven student from the Auckland University of Technology who values teamwork and maintains an optimistic outlook. With over three years at Hoyts Cinemas, I excel in enhancing guest experiences with my strong customer service skills. I have also proven to be a skilled crew trainer and communicator, and I have adeptly integrated new staff into our operations and focused on maximizing team productivity and customer satisfaction. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cinema Attendant and Crew Trainer
Hoyts Cinemas
06.2021 - Current
- More than three years of experience working in customer service.
- Contributed to increased concession sales through effective product promotion and upselling techniques.
- LUX Bar and LUX Kitchen trained
- As a crew trainer, I trained new employees on company policies, daily tasks, and safety protocols, helping them integrate smoothly into the team.
- Addressed guest concerns professionally, resolving issues swiftly while maintaining a positive attitude.
- Maintained a clean and organized cinema environment, promoting comfort and enjoyment for guests.
Education
Bachelor of Arts - Psychology And Marketing
Auckland University of Technology
Auckland, NZ11.2025
Skills
- Cleanliness Maintenance
- Proficient in Cinema POS systems
- Food Preparation
- Bartending experience
- Safety Protocols Adherence
- As a crew trainer, I excel in creating a kind and welcoming atmosphere during training sessions, ensuring effective learning and team integration
- Strong communication skills and listener
- I demonstrate strong leadership and interpersonal skills in both my work and academic experiences
Extracurricular Activity
January 2021 - November 2022: Peer Support Leader at Howick College
January 2022 - November 2022: Student Prefect as Pastoral Council Leader at Howick College
Personal Achievements
- Being selected for the role of FIERCE Champion (Crew Trainer and Observer) at HOYTS
- With the role of FIERCE Champion, I lead my team of five to be among the winning teams for the most sales of paid cinema memberships during a competition.
- I also contributed to successful ideas that were implemented during the transition of LUX Bar to a digital-based operation, where innovative approaches are still in use today.
Timeline
Cinema Attendant and Crew Trainer
Hoyts Cinemas
06.2021 - Current
Bachelor of Arts - Psychology And Marketing
Auckland University of Technology
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