Ben Savage
Wellington, NZ
Summary
Passionate leader overseeing day-to-day operations of the branch, who isn't afraid to roll up his sleeves and get stuck in to lend a helping hand. Exceptional drive and dedication to accomplishing business objectives, exceeding customer expectations and who is determined to extract the best from his team.
Overview
14
14
years of professional experience
Work History
Site Manager
Carters Building Supplies
, Wellington
2023.07 - Current
- Monitored financial performance of the branch on a monthly basis.
- Supported Account Managers in servicing and obtaining new business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned tasks and delegated responsibilities among team members to enhance their skillset.
- Interviewed, recruited, and trained new employees for open positions.
- Reviewed completed work to verify consistency, quality, and conformance against audit requirements.
Store Services Manager (Branch 2IC)
Carters Building Supplies
, New Plymouth
2022.02 - 2023.07
- Provided leadership and direction to the team.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Assisted in the development of the new POS system via attending out of town testing sessions.
Inwards Goods / Inventory Manager
Carters Building Supplies
, New Plymouth
2020.11 - 2022.02
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Trained and developed staff on proper receiving, processing and stocking procedures.
Sales Consultant & Warehouse Storeperson
Carpets Wholesale & Retail
, New Plymouth
2020.01 - 2020.11
- Maintained accurate records of all sales activities in the CRM system.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Timber Yardman (Temporary)
Carters Building Supplies
, New Plymouth
2019.11 - 2020.01
- Assisted customers with timber products.
- Built up building product knowledge.
- Operated 5 tonne forklift.
Account Manager
Cleanline Tasman
, New Plymouth
2019.08 - 2019.11
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Presented proposals to key stakeholders.
- Diligently followed a customer call cycle.
- Serviced and maintained kitchen/laundry pumps for detergent.
Storeperson
Cleanline Tasman
, New Plymouth
2017.05 - 2019.08
- Checked incoming shipments for accuracy and damages.
- Packed items for shipment according to customer requirements.
- Operated forklifts and other material handling equipment safely and effectively.
- Inspected outgoing shipments to verify completion of order details.
- Maintained accurate records of stock levels, deliveries and orders.
Grocery Assistant/Storeperson
Pak ‘n Save
, New Plymouth
2015.09 - 2017.05
- Maintained a clean, organized and well-stocked environment for shoppers.
- Stocked shelves with merchandise according to company guidelines.
- Operated pallet jacks to move large quantities of stock from storage areas to sales floor.
- Assisted customers in locating items and providing product information.
Sales Consultant
Carpet Court
, New Plymouth
2014.08 - 2015.09
- Analyzed customer needs and preferences to recommend appropriate products.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Participated in regular training sessions on new products, services, and industry trends.
- Ticketed, arranged and displayed merchandise to promote sales.
Sales Support / Sales Consultant
Tasman Toyota
, New Plymouth
2013.05 - 2014.08
- Performed cold calls to prospective customers to introduce company offerings.
- Participated in regular training sessions on new products, services, and industry trends.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Checkout Operator/Grocery Assistant
Pak ‘n Save
, New Plymouth
2010.12 - 2013.05
- Greeted customers in a friendly and courteous manner.
- Operated point-of-sale terminals to record customer purchases.
- Processed cash and card payments accurately and efficiently.
Education
NCEA Level 3 -
Spotswood College
2010-01
NCEA Level 2 -
Spotswood College
2009-01
GCSE’s -
Frederick Gent School
2008-01
Skills
- Branch Operations Management
- Multi-tasking ability
- Customer Relationships
- People-oriented
- Safety focussed
- Employee Development
Drivers Licence
Full unrestricted NZ Dirver Licence with Dangerous Goods and Forklift Endorsement
Hobbies and Interests
- I love spending time outside with family whilst walking our dog
- I enjoy making things, such as wooden coasters and wooden furniture.
- I enjoy getting involved and helping out with my Son's football team.
References
References available upon request.
Timeline
Site Manager
Carters Building Supplies
2023.07 - Current
Store Services Manager (Branch 2IC)
Carters Building Supplies
2022.02 - 2023.07
Inwards Goods / Inventory Manager
Carters Building Supplies
2020.11 - 2022.02
Sales Consultant & Warehouse Storeperson
Carpets Wholesale & Retail
2020.01 - 2020.11
Timber Yardman (Temporary)
Carters Building Supplies
2019.11 - 2020.01
Account Manager
Cleanline Tasman
2019.08 - 2019.11
Storeperson
Cleanline Tasman
2017.05 - 2019.08
Grocery Assistant/Storeperson
Pak ‘n Save
2015.09 - 2017.05
Sales Consultant
Carpet Court
2014.08 - 2015.09
Sales Support / Sales Consultant
Tasman Toyota
2013.05 - 2014.08
Checkout Operator/Grocery Assistant
Pak ‘n Save
2010.12 - 2013.05
NCEA Level 3 -
Spotswood College
NCEA Level 2 -
Spotswood College
GCSE’s -
Frederick Gent School