Bernadette Middleton
Retail Assistant
AUK,Auckland
Summary
Self-motivated retail professional with proven experience in dynamic and fast-paced environments. Skilled in building client rapport, liaising with customer expectations and needs to provide long-lasting client satisfaction. Trained in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems in a prompt and professional manner.
Overview
6
6
years of professional experience
Work History
Retail Assistant
New World New Lynn
07.2023 - Current
- Provided excellent customer service skills, creating rapport with client base.
- Liaised with customer expectations to provide product recommendations.
- Accurately managed stock inventory.
- Assisted in training new employees.
- Volunteered for extra shifts whenever needed.
Senior Waiter
Bodrum Kitchen Mission Bay
01.2019 - 05.2022
- Greeting and seating of customers in a professional manner.
- Worked efficiently within a team to ensure excellent customer service.
- Training and supervising of staff.
- Taking orders and ensuring optimal customer experience.
- Liaising with customer requests and providing menu recommendations.
- Informing customers of daily menu specials.
- Taking care of customer grievances.
- Handling payments.
- Scheduling in-person and phone reservations.
- Utilizing POS machine.
- Maintaining a clean and tidy working environment.
Catering Assistant
Sorrento In The Park
05.2018 - 11.2018
- Provided excellent customer service to clients.
- Addressed potential client concerns with professionalism.
- Coordinated as a team with other staff members to provide clients with prompt and efficient service.
- Waited on and monitored tables ensuring customer satisfaction.
- Maintained a flexible working schedule to liaise with events.
Education
Bachelor of Science - Psychology And Criminology
University of Auckland
Auckland 04.2001 -
High School Diploma -
Avondale College
Auckland, AUK 04.2001 -
Skills
- Excellent customer service skills
- Complex Problem-Solving
- Excellent written and verbal communication
- Store Policies and Procedures
- Security Practices
- Conflict resolution techniques
- Inventory management
- Time management abilities
- Cash handling
- Team supervision
- Product knowledge
- POS software
- Multitasking abilities
Timeline
Retail Assistant
New World New Lynn
07.2023 - Current
Senior Waiter
Bodrum Kitchen Mission Bay
01.2019 - 05.2022
Catering Assistant
Sorrento In The Park
05.2018 - 11.2018
Bachelor of Science - Psychology And Criminology
University of Auckland
04.2001 -
High School Diploma -
Avondale College
04.2001 -
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