Summary
Overview
Work History
Education
Skills
Affiliations
Referees
Timeline
Generic

Betina Ballerini

Karori,WGN

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

14
14
years of professional experience

Work History

Lifeguard

Wellington City Council
Karori, Wellington
10.2023 - 07.2024
  • Executed reception duties while overseeing POS system operations.
  • Onboarded new customers to enhance service experience.
  • Prepared written reports documenting incidents for future reference.
  • Trained new staff members in essential procedures.
  • Responded promptly to emergencies, providing first aid and rescue assistance.
  • Monitored swimming areas for safety and enforced pool rules.

Prep Cook, Front of House, Waitress

Nicolas Cantina, Mexican Restaurant
, Nelson
02.2019 - 08.2023
  • Managed payment transactions and processed credit card payments securely.
  • Assisted in training new staff on service standards and procedures.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Prepared ingredients for daily meals following standardized recipes and procedures.

Lifeguard Supervisor

Tekapo Springs, Lake tekapo
, Lake Tekapo
02.2017 - 06.2017
  • Coordinated schedules and shifts for lifeguards to ensure adequate coverage at all times.
  • Provided excellent customer service, addressing guest inquiries and concerns promptly.
  • Managed equipment maintenance, ensuring all safety gear was in proper working condition.
  • Answered questions about facility hours, policies and programs.
  • Provided excellent customer service by addressing patron complaints or concerns in a timely manner.

Fitness Instructor and Owner

Betana Pilates Reformer Studio
, Rosario, Argentina
10.2010 - 12.2016
  • Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
  • Developed customized training programs based on individual client needs and goals.
  • Trained new instructors on best practices and studio policies for consistent quality.
  • Modified exercise plans and routines based on client responses and success.

Education

Pool Lifeguard Practicing Certificate

TE MAHI AKO
Wellington, NZ
10-2023

First Aid Level 2

St John Wellington
Wellington, NZ
10-2023

First Aid Level 1

St John Timaru
Timaru, NZ
02-2017

Pilates Reformer Instructor, Level 1 & 2

Casa Amarilla, Pilates Reformer
Rosario Argentina
03-2009

Physical Education Teaching And Coaching

Physical Education Higher Studies Institute
Rosario Argentina
12-2007

Skills

  • Administrative support
  • Customer service
  • Client onboarding
  • Time management
  • Team collaboration
  • Reception management
  • Visitor assistance
  • Emergency response
  • Effective communication

Affiliations

  • Swimming
  • Gym
  • Gardening

Referees

  • Nicola Cantrick

Nicolas Cantina Mexican restaurant

021 227 4178

  • Korowai Te Huia

Karori Swimming Pool

021 765 390

Timeline

Lifeguard

Wellington City Council
10.2023 - 07.2024

Prep Cook, Front of House, Waitress

Nicolas Cantina, Mexican Restaurant
02.2019 - 08.2023

Lifeguard Supervisor

Tekapo Springs, Lake tekapo
02.2017 - 06.2017

Fitness Instructor and Owner

Betana Pilates Reformer Studio
10.2010 - 12.2016

Pool Lifeguard Practicing Certificate

TE MAHI AKO

First Aid Level 2

St John Wellington

First Aid Level 1

St John Timaru

Pilates Reformer Instructor, Level 1 & 2

Casa Amarilla, Pilates Reformer

Physical Education Teaching And Coaching

Physical Education Higher Studies Institute

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Betina Ballerini