Beulah Wharewaka
Kaikohe,NTL
Summary
I am a Support Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing 6 years of comprehensive experience developing and implementing core programs to meet needs for self-development, in the Health and Wellbeing Sector. I strive to take on all challenges that come my way, a quick learner who is able to develop strong working relationships with both clients and colleagues
Overview
6
6
years of professional experience
Work History
Duty Manager Supervisor
Kmart Manukau
Manukau, NTL
- Conduct regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members
- Streamline team communication for improved workflow, leading to increased staff productivity
- Oversee inventory management, maintaining optimal stock levels
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns
- Cultivate a positive work environment, boosting employee morale and job satisfaction
- Assisted in recruiting, hiring and training of team members
- Preparing promotional materials and displays
- Price intergrity
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs
- Managed purchasing, sales, marketing and customer account operations efficiently
- Report issues to higher management with great detail
- Achieve results by working with staff to meet established targets
Despatch Clerk
Billabong Burleigh
Australia
- Support inventory control by accurately tracking incoming shipments from suppliers and outgoing deliveries to customers
- Provide backup support for other roles within the logistics department as needed, demonstrating versatility and commitment to overall company success
- Maintain a clean and orderly dispatch area
- Utilize forklift and other warehouse equipment to safely load and unload pallets and containers.
- Improve efficiency with quick and accurate loading of boxes
- Check packages and merchandise for damage and notifying vendors
- Simplify order picking process with proper labelling and storage of products
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Inventory System AS400
- Assisting Product Developers and Marketing Developers
Service Department Picker
Gilmours
Panmure, AUK
- Worked fast to meet assign daily picking quotas
- Pull orders quickly to maintain demanding productivity goals
- Maintain a clean and organized warehouse, ensuring easy access to products for efficient picking
- Expedite the picking process for faster order fulfillment using handheld scanners and inventory management software
- Used RF scanners to track orders and verify accuracy.
- Assist in reducing product damage through careful handling of items during the picking process.
- Develop strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels
- Sorted and organized items in designated areas for easy access
- Support other warehouse functions such as receiving, stocking, and sorting when needed, demonstrating versatility within the team
- Keep accurate records of picked items to assist in inventory control and tracking
- Assist with price intergrity and specialpromotions
Owner Operator
Courier Post
Bay Of Islands, NTL
- Manage day-to-day business operations
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- Increase customer satisfaction by providing high-quality services and timely communication
- Manage daily operations for optimal efficiency
- Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements
- Hired and trained, and managed a high-performing team of employees dedicated to achieving company goals
- Operate vehicle safely in highly congested areas
- Ensure the safety of packages by properly handling fragile items during transportation and storage
- Safely load items into delivery vehicle to minimize damage while in transit
- Keep vehicles clean and well-maintained, ensuring reliable performance for daily use
- Delivered packages to customer doorsteps and business offices
- Process overnight freight throughout the North and South Island
- Collect contract bags, from everyday customers eg. Banks, Court House, Police
- Establish lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
Support Worker
Senate Nursing Bureau
Auckland
11.2018 - 06.2024
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Help clients manage and reach individual goals, supporting independent progression and social skills.
- Enhance the quality of care for clients by providing personalized support and assistance with daily living activities
- Transport clients to appointments, shopping venues and entertainment events according to determined schedule
- Establish trusting relationships with clients and their families through empathetic communication and active listening
- Conducted home visits to assess clients' home environment and provide support
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers
Education
Australian Tourism & Hospitality Level 1
NZ Certificate in Health & Wellbeing Level 2
Skills
- Customer service focus
- Support Worker
- Operational Efficiency
- Health and safety compliance
- Operations Management
- Staff Management
- Processes and procedures
- Inventory Control
- Team Leadership
- Decision-Making
- Customer Relations
References
Ramari Murray: CEO
J & D Investments
(027) 233 6065
Annette Richards: CEO
Senate Nursing Bureau
(028) 8500 4219
Mere Cowper : Owner Operator
NZC Couriers
(027)299 4170
Timeline
Support Worker
Senate Nursing Bureau
11.2018 - 06.2024
Duty Manager Supervisor
Kmart Manukau
Despatch Clerk
Billabong Burleigh
Service Department Picker
Gilmours
Owner Operator
Courier Post
Australian Tourism & Hospitality Level 1
NZ Certificate in Health & Wellbeing Level 2