Ritu Devi
Sydenham Christchurch ,Canterbury
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Duty Manager Supervisor
Bombay Butler (Bar And Restaurant
01.2023 - Current
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Caregiver
Varidh Ashram ( Retirement Village
01.2017 - 10.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
Post Graduate Diploma (level 8 - Business Administration And Management
Lincoln University
Lincoln, Canterbury New Zealand 11.2019
Master - Economics
Kurukshetra University
Haryana, India 05.2018
Diploma Of Education - Early Childhood Education
Kurukshetra University
Haryana India 2016
Skills
- Customer service focus
- Decision-making capabilities
- Operational Efficiency
- Health and safety compliance
- Budgeting expertise
- Policy Enforcement
- Staff Management
- Operations Management
- Complex Problem-Solving
- Staff Scheduling
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Limited Working
Timeline
Duty Manager Supervisor
Bombay Butler (Bar And Restaurant
01.2023 - Current
Caregiver
Varidh Ashram ( Retirement Village
01.2017 - 10.2018
Post Graduate Diploma (level 8 - Business Administration And Management
Lincoln University
Master - Economics
Kurukshetra University
Diploma Of Education - Early Childhood Education
Kurukshetra University