Bhavna Sharma
Nelson,Nelson
Summary
Motivated and results-driven professional with a strong interest in customer service roles, seeking a challenging position that leverages my customer service experience and allows me to utilize my critical thinking skills to support customers' needs. Tech-savvy and adaptable to learning new digital platforms, I aim to contribute to a dynamic team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Checkout Supervisor
Fresh Choice
Nelson, Nelson
01.2024 - Current
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Monitored the checkout process to ensure efficient service for customers.
- Resolved customer complaints in an efficient and courteous manner.
- Provided feedback to management regarding employee performance issues.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Checkout Supervisor
Pak N Save Botany
Auckland
09.2022 - 06.2023
- Managing checkout operations and staff
- Providing excellent customer service and addressing customer inquiries or concerns
- Training and supervising checkout staff
- Handling cash, processing transactions, and ensuring security measures
- Monitoring and managing inventory of checkout supplies
- Improving operational efficiency and reducing wait times.
Checkout Operator
Pak N Save Napier
03.2022 - 09.2022
- Providing friendly and efficient customer service
- Operating cash registers and processing transactions accurately
- Verifying prices and ensuring accurate scanning
- Handling returns and exchanges following store policies
- Maintaining cleanliness and organization at the checkout area.
Assistant Branch Manager
Axis Bank Ltd. India
10.2018 - 06.2021
- Provide excellent customer service and support their banking needs
- Utilize and adapt to digital platforms and technology
- Prioritize customer service experience and satisfaction
- Manage multiple priorities and meet deadlines
- Assisting in managing and supervising a team
- Promoting and selling bank products
- Ensuring smooth branch operations
- Facilitating staff training and development
- Building and maintaining customer relationships
- Identifying cross-selling opportunities.
Education
MBA FINANCE AND HUMAN RESOURCE -
Khalsa College Lyallpur- IMT (PTU)
B.COM -
Lyallpur Khalsa College, Jalandhar, India
Secondary Education, Commerce -
KV No.3, Jalandhar, India
Skills
- Banking knowledge
- Digital literacy and Tech savviness
- Customer Service Experience
- Critical Thinking
- Strong Communication Skill
- Time Management Abilities
- Decision Making
- Multi Tasking
- Accounting software knowledge (Xero and Myob)
Accomplishments
- 5th position in Foodstuff North Island Checker of the year 2022, Napier.
- Instant Kiwi Compliance, 2023.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Checkout Supervisor
Fresh Choice
01.2024 - Current
Checkout Supervisor
Pak N Save Botany
09.2022 - 06.2023
Checkout Operator
Pak N Save Napier
03.2022 - 09.2022
Assistant Branch Manager
Axis Bank Ltd. India
10.2018 - 06.2021
MBA FINANCE AND HUMAN RESOURCE -
Khalsa College Lyallpur- IMT (PTU)
B.COM -
Lyallpur Khalsa College, Jalandhar, India
Secondary Education, Commerce -
KV No.3, Jalandhar, India
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