Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Community Work
Timeline
Generic
BHIMLESH CHAND

BHIMLESH CHAND

East Tamaki,Auckland

Summary

Dedicated multitask in Automotive industry, professional driving industry, and transportation industry and customer service to provide ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general management and dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and committed person who takes pride and dignity in work. Give best effort of work to move employer forth and provide the determination to move the task forward and ready to join next team. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

21
21
years of professional experience

Work History

Branch Manager Tavua

Rakiraki, Land Transport Authority of Fiji
10.2018 - 02.2023
  • Land Transport Authority of Fiji is sole transport industry in Fiji which governs stipulated regulations and laws of traffic industry on land
  • It is statutory body of government of Fiji
  • Land Transport Authority’s core functions are:
  • Establishment standards for registration and licensing of vehicles and drivers
  • Develop and implement effective and efficient enforcement strategies consistent with road safety and protection of environment
  • Develop traffic management strategies in conjunction with relevant authorities
  • Develop and improve customer service levels in all areas of operations
  • Responsibilities include:
  • Ensure efficient and timely delivery of services in Branch, revenue expectations collected and cost- effective management of the Branch operations in accordance with the Land Transport Act, Regulations, approved Policies and Code of Practice of the Authority
  • Ensure the reduction in customer complaints and ensure the effective and efficient delivery of Branch Operations to our valued customers/stakeholders and the members of the public
  • Ensure all Branch personnel are fully compliant with revenue and cash accounting controls and provide a daily banking reconciliation to the Management Accountant at Head Office collection procedures the target is 100% daily Compliance
  • Maintain a cordial and amicable relationship with all Regional Stakeholders
  • Work with stakeholders to resolve transportation issues within the region
  • Recommend and suggest policies and practices to the Chief Executive Officer for approval
  • Implement compliance and standards and traffic management policies and procedures
  • Implement any other authority’s program
  • Be vigilant in terms of investigation of allegations of bribery or corruption and take appropriate action to counter any such activity
  • The incumbent must ensure the Vehicle Inspection Pass Rate Benchmark of 85% is adhered to by all Vehicle Examiners reporting to the incumbent and must ensure that valid justifications are included should the Pass Rate exceed this benchmark
  • The incumbent will be accountable for any sub-standard inspection that is conducted in the incumbent’s branch
  • The incumbent must ensure the Enforcement Targets assigned to each branch as per CE’s Directive are executed in accordance with the Land Transport Act
  • Regulations, approved Policies and Code of Practice of the Authority
  • The Branch Manager must ensure that each Target are met by working closely with the relevant Policy Managers and other Departments (where applicable),The incumbent must ensure the Show Cause Matrix and Files are ready and aligned to the Enforcement
  • Regulations, approved Policies and Code of Practice of the Authority
  • The incumbent must be mindful of the Authority’s Confidentiality Clause and must safeguard the Authority’s interests at all times and Must ensure that Confidential
  • Execute and implement the Authority’s existing and new policies/procedures and ensure it is disseminated to our valued customers during the day to day operations
  • Contribute with professional commentary on draft policies by policy managers
  • Lead the team in implementing the change process
  • Communicate and lead the change among staff and stakeholders
  • Execute and implement the Authority’s existing and new policies/procedures and ensure it is disseminated to our valued customers during the day to day operations
  • Monitor and evaluate data from Standard & Engineering, Customer Services, and
  • Audit, Legal, IT and Finance managers
  • Identifying opportunities for improvement in the delivery of registration, licensing and enforcement services
  • Identify new business opportunities and initiatives that will improve the image of the Authority and also improve the Service delivery and Compliance level by our valued customers and the members of the general public
  • Ensure undisrupted, efficient and effective services to all Authority customers and stakeholders Ensure prompt response to enquiries Prompt response to stakeholders
  • Monitor staff attendance and punctuality
  • Attend to customer/stakeholder complaints
  • Ensure LTA premises are clean and customer friendly
  • Ensure staff act professionally towards customers and stakeholders
  • Ensure staff abide by the policy, procedures and laws on the Authority
  • Keep track of all complaints and queries and update manager contact centre on a timely basis
  • Correspond to staff, management and stakeholders in a professional manner
  • Use the best of available resources (tools and networks) to eliminate customer complaints
  • Engage with staff via health and well-being initiative for better networking and elevating staff moral and team work
  • Ensure to attend to all verbal and written communications within and outside working hours as per Authority’s smart phone tool provided
  • Ensure to travel to accident sites, schools and strategic locations within the territory to view issues and for familiarization
  • Work with support managers to reduce customer transaction completion time, increase staff productivity and increase customer satisfaction
  • Propose changes to processes and policies in the best interest of customers
  • Registering customer complaints with Contact Centre, getting investigations don and closing tickets via Tin’s and updated MCC
  • Registering complaints on Tin’s issued by RSOs with Contact Centre assigning these to ME
  • Escalating road condition complaints to FRA on behalf of bus companies
  • Attending to customer queries
  • Managing and arranging staff for normal daily business operations
  • The incumbent must monitor each CSO transaction/serving time/waiting time and address the shortfalls immediately
  • The incumbent must ensure that the appeal lodged at the branches including the appeal fess paid at the branches are attended to by preparing the appeal papers and ensure that the said appeal is presented to the Board and close off the case by writing to the appellant on the outcome of the said appeal within 3 working days from receiving the decision of the said appeal
  • Compile and agree (with General Manager Finance) on Branch budget and monitor costs and all Branch expenditure
  • Effectively managing the Branch budget and resources within the guidelines set by the Authority
  • Set, monitor and assess performance of direct reports in the Branch
  • Guide, coach and develop staff in maintaining high standards of quality work and compliance to LTA standards and procedures
  • Provide support to legal services on tribunal matters where applicable
  • Provide operational reports at intervals in a format determined by the Authority
  • Attend monthly management meetings
  • Make decisions on transport matters under delegated powers
  • Assist the Manager Audit and Compliance in any audit related activities involving the Branch
  • Attend to ESS and LTASoft approvals
  • Attend to approvals on hardcopy applications e.g
  • LHD
  • Engaging with PTU staff on PSV licenses and applications
  • Submit the collated reports for the Branch to the CEO’s PA within the timeline required
  • Ensure the impounded vehicles are cleared out on quarterly basis in line with the
  • LTA Act & Regulations and in line with the Relevant LTA Policy and Procedures
  • ACP and aligned to the LTA Coasted Operation Plan within the stipulated timeline
  • The finalized annual branch KPI to be submitted to the CEO within the stipulated timeline
  • Update CEO, COO and policy managers when required
  • Provide briefs to CEO, COO when required
  • Update CEO, COO constantly to all operational matters and work with CEO, COO for the optimum performance of the Authority
  • Organize daily morning brief for staff engagement and ensure meeting is minuted with action items
  • Ensure timely submission of all forms of reports to staff, management and stakeholders
  • Conduct driving tests and issuance of License for all classes of vehicles includes
  • O Class: 1- motor cycle o Class 2 – Private Vehicle (less than 3 tons) o Class: 3 - Taxis o Class: 4 – Minibuses (light) o Class: 5 - Heavy PSV Vehicles (buses) o Class: 6 - Vehicles above 3.5 tons o Class: 7 – Semi trailers o Class: 8 - Tractors o Class: 9 - All Machinery
  • Conduct CORW AND COF for all types of vehicles [light goods, heavy trucks and buses) to meet the standards and are roadworthiness.

Land Transport Authority of Fiji
04.2018 - 10.2018
  • Include:
  • Ensure the compliance or motor vehicles and drivers and to control proper operations of public service vehicles within the respective zone/area of operations and operation of their respective and road route license/contract license;
  • Assist Branch Manager in attending stakeholders meeting, provincial council meetings, advisory council to advice on issues concerning the authority
  • Monitor operation check points
  • Traffic management and on-site supervision of Road Safety Officers and E
  • Ticketing officers and Load Management Team
  • Ensure that proper operation of Enforcement in the Northern Division is executed
  • Ensure a proper operation of Public Service Vehicle as to not hinder public safety and service it provides to the public
  • Coordinate with key stakeholders on planning of joint operations
  • Ensure that visibility on the road is maximize and reduce fatality rate in the
  • North
  • Conduct vehicle inspection and issuing of defect orders and TIN to defective vehicles and offenders
  • Investigate complaints, commercial goods, passenger vehicle, driver licensing, motor vehicle registration, and roadworthiness
  • Organizing sale of impounded vehicles through auction and public tender
  • Accountability of all impounded vehicles
  • Ensure that all impounded vehicle is properly updated in the LTASoft
  • Attend court and from time to time appear for prosecution duties
  • Investigate internal and external complaints against enforcement officers
  • Aid in preparing of specimen charges
  • Analyzing evidence
  • Accountability of all registers and court cases – accuracy
  • Accountability of TIN and defect order books
  • Monitor collection of Traffic dockets to be filed with legal for prosecution
  • Ensure that all complaints enquiries are properly attended to
  • Prompt attendance to customer complaints
  • All 582 complaints are attended and investigated
  • Ensure undisrupted, efficient and effective services to all Authority customers and stakeholders
  • Ensure prompt response to enquiries
  • Prompt response to stakeholders
  • Ensure that right information is relayed to the customers in a timely manner
  • TIN administration
  • Vetting and registration of TINS
  • Briefing management of enforcement activities
  • Attend stakeholder’s meetings
  • Evaluating work performance of Road Safety Officers and E Ticketing
  • Officers
  • Preparing of weekly, monthly and annual regional and submit to BM/MRS office
  • Preparation of enforcement budget and monitor expenses
  • Supervision and administration work for Load Management
  • Assist the Road Safety Education is verification of applicant and
  • Supervision
  • Also address applicants on
  • Enforcement issues
  • Visit schools to address road safety to the schoolchildren and teachers
  • Management representative for OHS issues for Northern Region and carry out administrative work
  • Assist Branch Manager in look after property issues for the offices for
  • Northern Region
  • Conduct driving tests and issuance of License for all classes of vehicles includes
  • O Class: 1- motor cycle o Class: 2- Private Vehicle (less than 3 tons) o Class: 3 - Taxis o Class: 4 – Minibuses (light) o Class: 5 - Heavy PSV Vehicles (buses) o Class: 6 - Vehicles above 3.5 tons o Class: 7 – Semi trailers o Class: 8 - Tractors o Class: 9 - All Machinery
  • Coordinate branch operations
  • Conduct CORW AND COF for all types of vehicles [light goods, heavy trucks and buses) to meet the standards and are roadworthiness.

Sigatoka
03.2015 - 04.2018
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Land Transport Authority of Fiji
12.2014 - 03.2015
  • Provide an on-road undertaking high visibility patrols, set up and manage road check points
  • Issuance of
  • TINs to all motor vehicle drivers and owners for not complying LTA Act 1998 and
  • Regulations 2000 and Electronic Fare Ticketing Regulations
  • Facilitate the removal of damaged/broken down and abandoned vehicles or debris, fallen objects from highways
  • Escort high risk vehicles and loads to improve journey time for all road users
  • Issuance of defects orders for non-compliance vehicles operating on our roads under VRC Regulation 2000 and advice customers on nature of defects found and procedures for clearing of defect orders
  • Provide a high level of customer service and care
  • Attend legal proceedings and provide evidence in court as a witness as and when required to testify in Court regarding circumstances surrounding and reasons for issuing TIN citations
  • Attend to 582 text and PSV complains
  • Issue warnings notices to drivers, owners, prepare show cause file, record statements and issuance of TINs to all motor vehicle drivers and owners for not complying
  • Impounds motor vehicle of violation and not complying with LTA Act 1998 and
  • Regulations 2000
  • Directs vehicular and pedestrians at an assigned intersection or in special situations such as traffic accidents, police and fire emergencies and intersections with inoperative traffic signals to prevent congestion and expedite safe and orderly movement of traffic
  • Maintains a daily log which describes activities during a tour of duty including citations issued, citizen complaints or unusual situations in which the officer was required to direct traffic
  • May provide the initial field training to new traffic officer recruits on a temporary short-term basis, also serve as acting supervisors on a temporary short-term basis
  • May occasionally be assigned to other duties to meet technological changes or emergencies
  • Conduct checks for all types of vehicles to identify defects and issue defect orders to fix the vehicle for roadworthiness [light goods, heavy trucks and buses), in details as follows;
  • A
  • Checks of all lights
  • B
  • Checks of engine components area (radiator coolant, brake oil, engine oil, transmission oil, oil leakage, water reserved, battery brackets, engine sound and loose contacts)
  • C
  • Checks on braking system
  • D
  • Checks on steering system (tire alignment)
  • E
  • Verification of engine number/chassis number with the vehicle registration
  • F
  • Checks on windscreen cracks and wiper blades and side/rear mirrors
  • G
  • Check on safety belts/spare tyre and jacks
  • H
  • Checks on load lights in the trucks, standard height of the load
  • I
  • Checks on truck and trailers (loaded containers are locked or locks in operation)
  • J
  • Checks on Bus stations in Towns and cities for oil leakage and compile reports with bus registration number

Team Leader

Lautoka
11.2014 - 12.2014
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Road Safety Officer

01.2011 - 11.2014
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Recognized, documented, and advised on removal of hazards.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Liaised with management and employees enable smooth communication regarding safety procedures.
  • Created and maintained compliant work environment.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Warned violators of infractions or penalties.
  • Completed field checks to verify licenses and permits for various business.
  • Determined licensing eligibility by examining test results and comparing against established structures.

THE WAREHOUSE MANAGER, 5. Sampler/Senior Sampler/Trainee Geologist

REQUIRED BY, Emperor Gold mines Ltd
01.2002 - 12.2008
  • SUPERVISE TRAINEE SAMPLERS -UNDERGROUND SAMPLING AND DAILY
  • REPORT GENERATION -CHECKING OF UNDERGROUND SAMPLES IN
  • LAB -DIAMOND DRILL CORE LOGGING AND
  • CUTTING -MAPPING GEOLOGICAL STRUCTURE
  • UNDERGROUND -DIGITIZING OF ASSAY AND GEOLOGICAL
  • PLANS USING SURPAC SOFTWARE.

Automotive Mechanic

Baitul Motors Limited
01.2002 - 12.2008
  • Fuel System
  • Changing Fuel pump, Fuel filter, Fuel tank, Changing Fuel injectors, and injector pumps.

Education

Postgraduate Certificate - Business Administration – General Mgt

University of Fiji
Lautoka, Fiji
2021

Advanced Diploma of Management

TAFE
New South Wales Australia
2014

Trade Certificate in Motor Vehicle Mechanic

Training & Productivity Authority of Fiji (TPAF)
Lautoka , Fiji
03.2007

Trade Certificate in Motor Vehicle Mechanic

Training & Productivity Authority of Fiji (TPAF)
Lautoka, Fiji
02.2006

Trade Certificate in Motor Vehicle Mechanic

Training & Productivity Authority of Fiji (TPAF)
Lautoka, Fiji
05.2005

Skills

  • RESIDENCE STATUS: FIJI CITIZEN
  • LANGUAGE:
  • ENGLISH FLUENCY WITH EXCELLENT WRITTEN
  • ORAL SKILLS
  • Cash Handling
  • Staff Supervision

Accomplishments

  • Steering System
  • Troubleshoot and repair steering system parts
  • For example changing power rack, power steering pump, P/S hose, Rack boot, rack end, Steering column assemble, Steering wheel, steering box, idler arm, Centre link, flexible coupling
  • Suspension System
  • Troubleshoot and repair- Changing shock absorber & structural mount, coil spring, suspension arm, ball joint, stabilizer bushing, suspension plate change
  • Changing and adjusting torsion bar and bushing
  • Changing of rear control arm bushing
  • Changing
  • Centre bolt Drive Shaft and transfers case
  • Change, service & repair- Changing drive shaft, universal joint, Centre bearing
  • Brake System Repair & Diagnosis
  • Troubleshooting brake problems and fixing it, change service, brake booster, brake master cylinder, kit, brake hose, change disc pad, disc calipers, rotors, brake drum, liners, wheel cylinder, working on single and dual brakes, changing handbrake cable, adjusting hand brake and service brake, checking ABS light
  • Vision
  • Changing windscreen, wiper washer, wiper motor and wiper blade
  • Tinting, rear view mirrors Vehicle Interior
  • Changing seat belts, seats, sun visors, dash boards, fitting radio, speakers, changing head light switch, indicator switches, checking and changing speedometer and ABS lights Tyres, wheels & Hub
  • Changing tyres repair balancing, checking tyre pressure, tyre rotation
  • Checking and changing wheel bearings, greasing, wheel bearing seals, pressing wheel bearings in and out
  • Adjusting front wheel bearings, Changing mudguards, hub and axles Body Work
  • Repair vehicle structure corrosion Vehicle Exterior
  • Changing doors, doors hingers, door handle, mudguards Exhaust System
  • Repair exhaust system, repair structural corrosion Towing& Bull Bar
  • Fitting & repairing towing connection and bull bar
  • Engine
  • Changing engine, repair top end, bottom end and front end, engine overhaul, water pump, timing belt kit, all seals, tune up
  • Clutch & transmission & Diff
  • Changing clutch master cylinder and clutch kit, Bleeding clutch system, changing clutch cable, clutch plate, pressure plate, realize bearing, pilot shaft bearing, changing manual and auto transmission
  • Changing ATF oil and strainer and manual transmission oil, changing diff oil, remove diff, repair, adjust and fitting back
  • Electrical System
  • Lighting system- changing of bulb, switch, head lamps adjusting head lamps and fog lamps, corner lamp, fog lamps, direction indictor lamp, park lamp, stop lamp, high mounted stop lamp, reverse lamp, rear registration plate lamp
  • Charging system- troubleshoot, repair & change alternator and fuse
  • Starting system- troubleshoot, repair, starter motor, relays fuse, brush
  • Lubricating System
  • Changing service- Changing engine oil, oil filter, fuel filter, transmission oil, transmission filter, changing diff oil and greasing

Affiliations

CERTIFICATE OF WORK EXCELLENCE – LTA 2018 CERTIFICATE OF PERFORMANCE (LTA) – BEST OFFICER (MONTH OF JUNE 2014) INSTRUCTORS SKILLS WORKSHOP (FNU) (JULY 2012) DRIVING INSTRUCTORS PERMIT (LTA) (JULY 2012) ADVANCED PROFESSIONAL DRIVERS TRAINING(CONDUCTED BY PACIFIC

Additional Information

  • PERSONAL DETAILS , 1. FIJI FULL DRIVER LICENCE (classes 1, 2, 3, 4, 5, 6, 7, 8, 9) License # 707366 2. NEW ZEALAND FULL DRIVER LICENCE (class 1) – DL238912 – EXPIRED ON 03-04-2019 2. D.O.B-, 3. HEALTH STATUS EXCELLENT 4. NON-SMOKER 5. OCCASSIONAL DRINKER

Community Work

Helping school management  committee 

Blood donation

Farmers group leadership



Timeline

Branch Manager Tavua

Rakiraki, Land Transport Authority of Fiji
10.2018 - 02.2023

Land Transport Authority of Fiji
04.2018 - 10.2018

Sigatoka
03.2015 - 04.2018

Land Transport Authority of Fiji
12.2014 - 03.2015

Team Leader

Lautoka
11.2014 - 12.2014

Road Safety Officer

01.2011 - 11.2014

THE WAREHOUSE MANAGER, 5. Sampler/Senior Sampler/Trainee Geologist

REQUIRED BY, Emperor Gold mines Ltd
01.2002 - 12.2008

Automotive Mechanic

Baitul Motors Limited
01.2002 - 12.2008

Postgraduate Certificate - Business Administration – General Mgt

University of Fiji

Advanced Diploma of Management

TAFE

Trade Certificate in Motor Vehicle Mechanic

Training & Productivity Authority of Fiji (TPAF)

Trade Certificate in Motor Vehicle Mechanic

Training & Productivity Authority of Fiji (TPAF)

Trade Certificate in Motor Vehicle Mechanic

Training & Productivity Authority of Fiji (TPAF)

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BHIMLESH CHAND