Billie Scotson
Team Leadership & Management
Moonshine Valley
Summary
Dynamic leader with a proven track record at enhancing customer satisfaction and fostering team unity through excellent communication and relationship management. Skilled in team and training management, achieving significant operational improvements and cultivating lasting partnerships. Demonstrates strong problem-solving abilities and a commitment to professional growth.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
One NZ
05.2021 - 07.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Grounds Maintenance Supervisor & Receptionist
Staglands Wildlife Reserve
02.2021 - 05.2021
- Reduced equipment downtime by conducting regular preventative maintenance checks and repairs.
- Preserved the structural integrity of walkways, fences, and signage through routine inspections and repairs.
- Achieved cost savings through diligent budget management while maintaining high-quality grounds maintenance services.
- Boosted employee morale by fostering a positive work environment that encouraged teamwork, communication, and professional growth.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Manager
Judegford Kennels & Cattery
06.2013 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Foundation And Practioner - Managing Portfolio, Programmes & Projects With P30
Non Such
Wellington, WGN 04.2001 -
Skills
Team Management
Excellent Communication
Training Management
Relationship building and management
Timeline
Assistant Store Manager
One NZ
05.2021 - 07.2024
Grounds Maintenance Supervisor & Receptionist
Staglands Wildlife Reserve
02.2021 - 05.2021
Manager
Judegford Kennels & Cattery
06.2013 - 02.2021
Foundation And Practioner - Managing Portfolio, Programmes & Projects With P30
Non Such
04.2001 -
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