Blake Perry
Auckland,New Windsor
Summary
Quick to learn and understand, capable of effective problem solving on a number of subject matters.
Experienced with handling customer accounts and sensitive information such as contact details, physical addresses and payment information.
Possessing a good memory for names and faces, being able to recognise and address clients by name after very few encounters.
Well versed in providing training, tutoring and instruction to others within the workplace.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Dean Greenwood Swim School
06.2022 - 02.2024
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Improved team performance by conducting regular training sessions and providing constructive feedback to staff members.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed a team of 9 instructors and 1 receptionist weekly with over 200 families attending lessons within a 5 hour time period.
Receptionist
Dean Greenwood Swim School
02.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Pool Lifeguard
Dean Greenwood Swim School
02.2019 - 02.2024
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Reduced response time to emergencies with regular practice of first-aid and CPR procedures.
- Improved water quality by conducting regular tests and adjusting chemical levels as needed.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
- Involved in training of new lifeguards for both supervision of pool and upkeep of facility.
- An in-depth understanding of plant room procedures and chemical mixing for maintaining pool health.
Swim Instructor
Dean Greenwood Swim School
07.2022 - 02.2024
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Provided service to swimmers in varying ages and abilities, including school aged children, teens and adults.
Education
Bachelor of Communications - Radio And Television Broadcasting Technology
Auckland University of Technology
Auckland, NZ03.2022
High School Diploma -
St Peters College Auckland
Epsom, NZ12.2019
Skills
- Quick to Learn
- Project Management
- Staff Management
- Technical Proficiency
- Problem Solving
- Team Leadership
- Flexible Schedule
- Guest Relations
- Confidential Information Management
- Client Relations
Timeline
Swim Instructor
Dean Greenwood Swim School
07.2022 - 02.2024
Shift Supervisor
Dean Greenwood Swim School
06.2022 - 02.2024
Receptionist
Dean Greenwood Swim School
02.2022 - 02.2024
Pool Lifeguard
Dean Greenwood Swim School
02.2019 - 02.2024
Bachelor of Communications - Radio And Television Broadcasting Technology
Auckland University of Technology
High School Diploma -
St Peters College Auckland
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