Cathy Qing Ren

• Developed relationships with customers, providing exceptional customer service to ensure satisfaction.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Ensured compliance with applicable laws and regulations relating to financial transactions.
• Processed account opening and closing requests, deposits, withdrawals, loan payments, transfers.
• Educated customers on features, benefits, and usage of various banking products and services.
• Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
• Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
• Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
• Insurance Agent:
• Educated customers on the importance of maintaining adequate insurance coverage.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Developed and implemented comprehensive insurance plans for clients according to their individual needs.

• Answered general inquiries about information such as current fares, schedules, and flight arrivals and departures.
• Daily tasks are front of house check-in, boarding, special service assistance, baggage tracing.
• Deal with re-booking and arranging alternative transportation for passengers in a disrupt situation.
• Working with aviation security and police to ensure the safety of the airport and all passengers.

Helping protect New Zealand's maritime border by providing advice, assistance, support and direction to crew, passengers and all persons working in port operations in order to reduce the risk of COVID-19 entering Aotearoa via ports and marinas. Working across a 24/7 roster, assisting in the application of the Maritime Border Order at ports and marinas, actively monitoring compliance; reporting breaches where necessary, and working with border partners, police, and port authorities to undertake enforcement action.

• Calculated complete costs of travel and accommodations for customers, including taxes and tariffs by location.
• Maintained revenue streams by keeping detailed customer records and regularly offering additional services.
• Avoided travel issues by printing carrier tickets for customers.
• Prepared customers for international trips by coordinating required documentation.
• Booked transportation and hotel reservations on behalf of customers.

• Worked as a Contact Centre consultant, dealing with customers from many nations including Australia, Canada , US, China, UK , mainly working on flight reservations and travel information.
• I gained a lot of knowledge in the ticketing and sales arena.
• Airpoints admin: data entry under airline loyalty programme, communication with premium customers.
• I deal primarily with Premium customers, taking care of their upgrades and tier status enquiries as part of my daily routine.
• I was one of the top sellers in the Contact Centre in the year 2012 and 2013, and as a result had the privilege to go to Bali on a "Famil" with many top selling travel agents. This trip was a great inspiration!

• Met with parents and guardians to discuss student progress and areas for improvement.
• Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students.
• Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.

• Differentiated instruction according to student ability and skill level.
• Built and strengthened positive relationships with students, parents and teaching staff.