Cerise-Atareta Doctor
2 Opal Place,ROTORUA
Summary
Reliable and accountable team player with excellent networking abilities. Dynamic Executive Assistant with expertise in client relationship management, scheduling, and office operations. Proven ability to enhance communication and streamline processes to achieve organizational goals. Notable experience in managing complex calendars, coordinating events, Pohiri & Whakatau. Strong administrative skills including proficiency in MS Office Suite and CRM systems, ability to handle sensitive information with discretion and maintain confidentiality. Demonstrates success in improving organizational processes.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Maatua Whangai-Social Services
Rotorua, Rotorua
09.2023 - 07.2025
- Coordinated executive schedules and managed appointments for senior leadership team.
- Prepared detailed reports and presentations for board meetings and strategic discussions.
- Facilitated communication between departments to ensure project alignment and progress.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Managed daily operations, including scheduling appointments, coordinating meetings, and preparing agendas.
- Delivered positive experiences to clients through clear communication and implementing strategies to improve satisfaction.
- Assisted in organizing company events, enhancing employee engagement and morale initiatives.
- Developed training materials for new administrative staff to support onboarding processes.
- Developed learning material and facilitated learner driver license courses.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Organised Pohiri and whakatau, assisted with cultural safety of the organisation.
Administrative Assistant
Rotorua Towing
Rotorua, Rotorua
01.2023 - 09.2024
- Managed daily office operations to support towing service coordination.
- Handled customer inquiries through phone and email with professionalism.
- Coordinated communication between drivers and clients to ensure smooth operations.
- Processed invoices and payments, ensuring timely financial transactions.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Coordinated detailed reports for the police.
Production Technician/Driver & Administrator
Alsco
Rotorua, Rotorua
10.2019 - 01.2023
- Operated machinery to assemble products efficiently and accurately.
- Monitored production lines for quality control and safety compliance.
- Collaborated with team members to optimize workflow and minimize downtime.
- Recorded production data and maintained accurate inventory levels daily.
- Trained new technicians on equipment usage and safety protocols.
- Assisted in the set-up and operation of production equipment.
- Recorded daily production data into an electronic database system for tracking purposes.
- Performed quality control checks on products to ensure compliance with standards.
- Distributed products to DHB, Hotels, Motels rurally within a designated time frame.
- Collaborated with other departments to ensure timely completion of orders.
- Utilized computer systems and software to monitor production progress and track equipment performance.
Education
Diploma - Te Reo Māori
Toi Ohomai Institute of Technology
Rotorua, NZNCEA Level 1,2,3
Rotorua Girls High School
RotoruaSkills
- Fluent Te Reo Māori speaker
- Database management
- Client relationship management
- Invoice processing
- Data entry
- Scheduling
- Payroll
- Articulate and well-spoken
- Strong problem solver
- Office management
- Administrative support specialist
- Resourceful
- Self-starter
- Technical support
- Microsoft 365
- Payroll
- Smartly
- Client management systems
References
Janina Khan
ACC Māori Health Team Relationship Manager - Māori Health Services Tāmāki/Te Arawa
Janina.khan@acc.co.nz
021734532
Christine Colbert
Operations manager
Maatua Whangai
0278178731
Additional Information
Sports enthusiast including Rugby, Netball, 7's, Basketball, Touch.
Hapa Haka performer-Matatini (Te Reanga Morehu o Rātana & Ngati Rangiwewehi)
Timeline
Executive Assistant
Maatua Whangai-Social Services
09.2023 - 07.2025
Administrative Assistant
Rotorua Towing
01.2023 - 09.2024
Production Technician/Driver & Administrator
Alsco
10.2019 - 01.2023
Diploma - Te Reo Māori
Toi Ohomai Institute of Technology
NCEA Level 1,2,3
Rotorua Girls High School