Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charlize Mokaraka

Auckland

Summary

Accomplished Assistant Manager with a proven track record in sales, personnel management, accounting, and inventory control. Committed to mastering company products and services to enhance customer satisfaction. Detail-oriented professional with expertise in customer service, data entry, office administration, and CRM.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager/2IC

PAK'nSAVE Ormiston Seafood
06.2022 - Current
  • Connected new employees to company culture. Trained them in product knowledge, customer service protocols and safety regulations.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Juggled administrative duties such as processing payroll information and ordering fresh and frozen stock.
  • Implemented strategies designed to reduce shrinkage within the department.
  • Provided guidance to staff regarding merchandising techniques that would increase sales volume.
  • Managed employee performance throughout diverse age groups. By coaching, goal setting and day-to-day direction.
  • Exceeded sales targets by developing and executing strategic plans to leverage products.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

COVID-19 Health care assistant

Whanau ora
04.2020 - 03.2022
  • Conducted medical assessments rapidly and efficiently.
  • Demonstrated strong organizational skills by maintaining an efficient workflow throughout the entire process from specimen collection through reporting results.
  • Updated testing documentation continuously, noting system errors and resolutions for future use.
  • Demonstrated excellent communication skills when interacting with patients, families, and healthcare professionals.
  • Provided compassionate care to patients with diverse needs and abilities.
  • Protected patients' rights and dignity by delivering care without judgment or discrimination.

Clinical Data Base Administrator

Whanau Ora
04.2020 - 03.2022
  • Collaborated with my team and staff, to quickly resolve any patient complaints with appropriate action.
  • Composed written documentation and maintained medical databases.
  • Mastery of Microsoft Office (Word, PowerPoint) and Google Suite (Docs, Slides).
  • Facilitated communication between physicians, nurses and other healthcare providers regarding patient care issues.
  • Maintained accurate records of all medical supplies used in the clinic environment.
  • Reviewed medical records for accuracy, completeness, appropriateness of documentation, coding compliance and conformance to regulations.
  • Reviewed case report forms for accuracy prior to database entry; illustrated advanced data entry competencies.
  • Updated existing databases with new entries on a regular basis.
  • Trained newly hired employees regarding company procedures, standards and goals.

Catering Services Assistant

M Catering Services.
02.2014 - 06.2023
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Delegated staff to different roles such as hosting, cleaning and preparation for the event.
  • Ensured all food safety guidelines were followed as set by local health department regulations.
  • Delivered outstanding presentation when serving meals.
  • Ensured compliance with health regulations through regular inspection of kitchen equipment and proper storage of food items.
  • Resolved any customer complaints quickly and professionally while maintaining composure under pressure.

Education

Cambridge IGCSE -

Destiny School

Skills

  • Proficient in CRM software
  • Performance analysis
  • Client retention strategies
  • Collaborative team management
  • Proficient time management
  • Strategic task delegation
  • Trouble shooting
  • Process improvement
  • Employee oversight
  • Computer literacy
  • Conflict resolution
  • Promotional planning
  • Sales monitoring
  • Inventory management
  • SAP software use
  • Proficiency in SAP
  • Microsoft excel, project, and word
  • Strong attention to detail
  • Policy adherence
  • Data entry proficiency
  • Marketing

Certification


  • Foundation First Aid Certificate.
  • Basic Food Safety and Hygiene Certificate.
  • The New Zealand Certificate in Workplace Health and Safety Practice (Level 3 and 4).

References

References available upon request

Timeline

Assistant Manager/2IC

PAK'nSAVE Ormiston Seafood
06.2022 - Current

COVID-19 Health care assistant

Whanau ora
04.2020 - 03.2022

Clinical Data Base Administrator

Whanau Ora
04.2020 - 03.2022

Catering Services Assistant

M Catering Services.
02.2014 - 06.2023

Cambridge IGCSE -

Destiny School

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Charlize Mokaraka