CHARLOTTE AZNAR
Auckland,New Zealand
Summary
Enthusiastic, hard worker and self-motivated professional with 6+years of experience serving food in busy dining establishments in France and Australia. High energy and outgoing a dedication to positive guest relations. Awarded for motivated attitude and the ability to multitask and work well under pressure. Remained professional and polite under all circumstances.
Overview
6
6
years of professional experience
Work History
Front of House,Waitress
Java Jungle Cafe
06.2023 - Current
- Carried out complete opening and closing to keep restaurant working efficiently and team ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained excellence in wait staff by training all new waiters up to standards.
- Took inventory of cafe supplies, ordered new stock as needed and managed storage areas.
Head Waitress
Le Napoli
05.2021 - 11.2022
- Taking care of 120+ covers per service
- Answering enquiries and making suggestions as appropriate
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Guest greeting and establishing meaningful relationships with guests that ate at the restaurant several times
- Collaborating with 7 persons staff to ensure diners received quick and professional service
- Training new employees when needed
- During my time at Napoli's restaurant, i had the honor of receiving reviews where guests explicitly mentioned my name and thanked me for my service
Head Waitress
Bistro Montesquieu
11.2019 - 11.2020
- Serving 40 tables minimum per shift with 50+ guests at time
- Seating, presenting menu, taking orders and serving guests
- Clearing and resetting at conclusion of each course
- Introducing menu, dish of day and giving recommendations
- Preparing custom alcoholic and non-alcoholic beverages, except cocktails
- Taking booking and organizing restaurant hall and its terrace
- Increasing loyalty of clients
Waitress
Manta Ray Bistro
11.2018 - 04.2019
- Delivering friendly and fast service
- Setting up and clearing tables during whole service
- Accommodating guest and taking orders for dishes and coffee
- Promoting specials and up selling certain menu items
- Working as collaborative team member to achieve highest level of customer service
Pizza Chef
Chillers
06.2018 - 11.2018
- Making pizzas based on custom order from menu items
- Monitoring food stock, maintaining supplies and place orders as and when required
- Preparing pizza dough and pizza ingredients
- Created speciality pizzas to diversify menu and promote restaurant
Waitress
Au Chalet Des Délices
10.2017 - 04.2018
- Taking care of 40+ covers at time
- Greeting, seating and serving customers
- Recommending foods, wines and beers
- Setting up fondue, raclette cheese and stone plate grill devices
- Answering customer inquiries and resolve issues
Education
Bachelor - Economic And Management
IAE ( University Schools of Management)
Perpignan (France) 06.2016
Skills
- Friendly, positive and upbeat
- Excellent customer service
- Highly Organized
- Good team player
- Interpersonal Skills
- Anticipating Problems
Hobbies
- Travelling ( Europe, Australia, Asia and Latin America )
- Scuba diving
- Hiking
- Reading
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Timeline
Front of House,Waitress
Java Jungle Cafe
06.2023 - Current
Head Waitress
Le Napoli
05.2021 - 11.2022
Head Waitress
Bistro Montesquieu
11.2019 - 11.2020
Waitress
Manta Ray Bistro
11.2018 - 04.2019
Pizza Chef
Chillers
06.2018 - 11.2018
Waitress
Au Chalet Des Délices
10.2017 - 04.2018
Bachelor - Economic And Management
IAE ( University Schools of Management)
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