Charlotte Turner
Hamilton
Summary
Dynamic and adaptable professional with a proven track record in enhancing team performance and customer satisfaction across diverse roles at Kaitiaki Services and other esteemed organizations. Skilled in organizational tasks and excellent communication, adept at fostering positive environments and achieving significant outcomes. Demonstrates a strong commitment to quality and team collaboration, ensuring seamless operations and superior service delivery. Cultural practice driven and attempt to fully emerge myself with my native cultures of Māori and Samoan.
Overview
8
8
years of professional experience
Work History
Kaimahi
Kaitiaki Services
12.2021 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked along side Oranga Tamariki providing supervision for our Tamariki placed in our care.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked within a Māori run organisation that practiced tikanga and kawa in order to provide for out Māori community.
Retail Assistant
North Beach
11.2023 - 04.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Coach
Playball
02.2023 - 08.2023
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
Administrator & Traffic Management
Kaitiaki Services
10.2021 - 03.2022
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained personnel records and updated internal databases to support document management.
Intern
Te Taiwhenua O Te Whanganui a Orotu
11.2021 - 02.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- A Māori based corporation working within our local Māori community and other Māori organisations.
- Working within a Māori practiced environment.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Quality Control
Denise Glen Logging
06.2021 - 08.2021
- Executed quality control procedures to verify acceptable condition of goods.
- Reduced waste and increased sustainability by optimizing quality control processes.
- Delivered finished products that met quality control standards and customer requirements.
- Working within the forestry industry.
Coach
Hawkes Bay Netball
01.2017 - 12.2020
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
- Implemented personalized training plans for athletes, resulting in improved physical fitness and performance.
- Collaborated with school officials to ensure student-athletes' academic and athletic commitments were balanced effectively.
- Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Customer Service
Mitre 10 MEGA
08.2019 - 02.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
Education
Bachelor of Law And Māori Indigenous Studies -
Te Whare Wananga O Waikato
WaikatoHigh School Diploma -
Napier Girls High Sc
Napier City, NZ11.2020
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Problem Resolution
High Performance sports such as Waka Ama and Netball
My most predominant hobby is high performance sport. I have excelled in multiple sport such as Waka Ama and Netball.
During school I was selected at a regional level, premiere school and club netball teams. I was also selected to be apart of the Sport New Zealand High Performance.
I have competed at regional, and international level for Waka Ama. I have been involved in teams that have medalled nationally and in 2023 I was my first international campaign where I was apart of Team Samoa for the IVF World Long Distances competition.
Currently I am suffering from an injury that has set my sporting journey back however, I am still striving towards international level for Waka Ama in the future.
Languages
Maori
Limited Working
Timeline
Retail Assistant
North Beach
11.2023 - 04.2024
Coach
Playball
02.2023 - 08.2023
Kaimahi
Kaitiaki Services
12.2021 - 07.2024
Intern
Te Taiwhenua O Te Whanganui a Orotu
11.2021 - 02.2022
Administrator & Traffic Management
Kaitiaki Services
10.2021 - 03.2022
Quality Control
Denise Glen Logging
06.2021 - 08.2021
Customer Service
Mitre 10 MEGA
08.2019 - 02.2020
Coach
Hawkes Bay Netball
01.2017 - 12.2020
Bachelor of Law And Māori Indigenous Studies -
Te Whare Wananga O Waikato
High School Diploma -
Napier Girls High Sc
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