Cherice Pieterse
Auckland,New Zealand
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southern Cross Travel Insurance
Auckland CBD, Auckland
02.2024 - Current
- Provided customers with information regarding plan features, pricing, and availability.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Advised policyholders on coverage, limits, and regulations.
- Calculated premiums, established payment methods, received customer payments, and issued policy documents.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Worked with our underwriters to assist with complex cases.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Recognized by management for providing exceptional customer service.
- I am also part of the company's remediation team.
Customer Service Officer
SG Fleet
Ellerslie, Auckland
03.2023 - 02.2024
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monthly reporting and invoicing.
- Handled customer complaints and queries, fast-tracking for problem resolution.
- Achieved high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Dealt with all WOF, COF, servicing, and registration queries.
- Performed follow-up calls to ensure customer satisfaction with the product and service delivery.
- Handled escalated customer complaints and disputes in a professional manner.
- Answered customer inquiries via telephone, email, and face-to-face contact.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Updated internal databases with new account information as needed.
- Maintained accurate records of customer interactions and transactions.
Assistant Office Manager
Martins Workshop
Ladysmith, South Africa
12.2020 - 11.2022
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Administered payroll and maintained proper documentation of employee personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Administration & Event Co-ordinator
EJ Hall Management
Blythedale, South Africa
01.2017 - 03.2020
- Sourced venues for events in accordance with client needs and preferences.
- Monitored budgeting process for each event to ensure cost efficiency.
- Designed contracts, collected fees and booked venues for events.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Arranged security, medical and supply vendors to meet unique requirements of each event.
- Chose facilities, inspected spaces and planned set up and execution.
- Coordinated vendors, timelines and budgets for events.
- Hired, trained and supervised volunteers and support staff required for events.
Sales & Administrator
Bastion Paints
Durban, South Africa
05.2015 - 11.2015
- Online sales and Invoicing.
- Quotations.
- Arranging courier pick ups and deliveries.
- General administration duties.
Assistant Office Manager
Martins Workshop
Ladysmith, South Africa
02.2010 - 11.2013
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Administered payroll and maintained proper documentation of employee personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Optical Assistant
Moffat Optical
Scottburgh, South Africa
02.2008 - 10.2009
- Ordered new frames, lenses, and contact lenses when needed.
- Troubleshot technical issues related to optical instruments or devices.
- Consulted with customers about insurance coverage options for eyewear purchases.
- Performed administrative duties such as data entry and filing paperwork.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Inspected finished eyeglasses for accuracy prior to releasing them to customers.
- Cleaned and sterilized work surfaces before beginning each job.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Provided customer service to patrons in selecting the best eyewear for their individual needs.
- Determined most appropriate tools and treatments for specific eye problems.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Adhered to health regulations regarding sanitation standards in the workplace.
- Educated patients on proper care and handling of eyewear products.
- Scheduled appointments for eye exams with optometrists.
Education
Optometry (Pre-Optometry)
SAOA
Durban01.2009
High School
Damelin
Bloemfontein12-2000
Skills
- Communication Skills
- Verbal and written communication
- Teamwork Skills
- Computer Proficiency
- Attention to detail
- Delivering accurate high quality work
Hobbies and Interests
- Outdoor enthusiast. Indoor cricket.
- Baking and reading.
References
Referees available on request.
Certification
- First Aid Certified - 2023
References
References available upon request.
Timeline
Customer Service Representative
Southern Cross Travel Insurance
02.2024 - Current
Customer Service Officer
SG Fleet
03.2023 - 02.2024
Assistant Office Manager
Martins Workshop
12.2020 - 11.2022
Administration & Event Co-ordinator
EJ Hall Management
01.2017 - 03.2020
Sales & Administrator
Bastion Paints
05.2015 - 11.2015
Assistant Office Manager
Martins Workshop
02.2010 - 11.2013
Optical Assistant
Moffat Optical
02.2008 - 10.2009
Optometry (Pre-Optometry)
SAOA
High School
Damelin
- First Aid Certified - 2023
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