Christine Strickland-tekotonga
Auckland,AUK
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
14
14
years of professional experience
Work History
Checkout Supervisor
New world
Mt Roskill, Auckland
04.2013 - Current
- Oversaw security measures at checkouts such as bag checks or metal detectors when needed.
- Counted and balanced registers.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Empowered team members with tools to address serious issues.
- Trained associates on returns and exchange processing, coupons and promotional requirements.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Retail Worker
Aussie butcher
Mt Roskill, Auckland
05.2011 - 05.2012
- Gathered and sorted data for reports and files.
- Encouraged and improved cross-department internal communication.
- Entered data into databases accurately and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted in ringing up sales at registers and bagging merchandise.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
Education
Some College (No Degree) - National Computing Certificate Level 2
Best Training Course
New LynnSkills
- Sales promotion
- Employee scheduling
- Store operations
- Point of sale systems
- Cash handling expertise
- Workplace safety
- Customer complaints handling
- Shift scheduling
- Customer complaint handling
- Team leadership
- Customer service
- Punctual and reliable
- Store opening and closing procedures
Timeline
Checkout Supervisor
New world
04.2013 - Current
Retail Worker
Aussie butcher
05.2011 - 05.2012
Some College (No Degree) - National Computing Certificate Level 2
Best Training Course