Cihang Zhang (Hollis)
Auckland,New Zealand
Summary
A resilient and collaborative healthcare support worker with strong communication, organizational and technical skills developed through previous employment and volunteer work, able to maintain composure under pressure while adapting to varied roles and meeting deadlines by drawing on problem-solving, analytical and leadership experience cultivated in past positions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospital Supporter
Te Whatu Ora (Auckland City Hospital)
Grafton , Auckland
07.2022 - Current
- Assisted wards by performing non-clinical duties to greatly enhance nursing efficiency.
- Performed administrative tasks, stocked inventory, and offered support to patients and their families.
- Participated as part of a winter task team, working with senior clinical staff, to improve acute patient flow around Auckland Hospital.
- Coordinated patient requests with clinical staff to enhance overall care quality, serving as a vital liaison in delivering exceptional patient experiences.
- Facilitated orientation and training for a large number of new team members, supporting their adaptation to a fast-paced and dynamic work environment.
Catalogue Analyst Intern
Parrot Analytics
Auckland , New Zealand
09.2021 - 11.2021
- Maintain accurate application databases, adhering to published industry and customer requirements
- Managed and enhanced accuracy, quality, and completeness of harvested data for QA purposes
- Maintained regular communication with product teams to ensure data work aligns with customer requirements
- Identify new contents to be added to catalogue.
Public Relations Representative
AUT Chinese Student Association
Auckland , New Zealand
03.2020 - 05.2021
- Represented CSA to establish and uphold partnerships with businesses and societies
- Raised funds for general expenses of the CSA and sought sponsorship for events
- Implemented cooperative promotional programmes with merchants to enhance the promotion of AUTCSA.
Education
Information System
Auckland University of Technology
Auckland, NZ02-2022
NCEA Level 3 -
Botany Downs Secondary College
Auckland, NZ12-2017
Skills
- Administrative Support
- Stock Management
- Equipment Management
- Patient support
- Customer service
- MS Office Suite
- Google Analytics
- Critical thinking
- Growth mindset
- Communication Skills
Volunteer Experience
- Compassion Relief Tzu Chi Foundation, Beijing, China, 03/2014
- The Ren'ai Charity Foundation, Beijing, China, 05/2013
Certification
- Well Organised Workplace (WOW)
- Privacy of Personal & Health Information (National Course)
- ADHB CALM Communications Certification
- Introduction to Releasing Time To Care
- Advanced Google Analytics
- Excel Fundamentals - Formulas for Finance
- Project Management Essentials
References
References available upon request.
Timeline
Hospital Supporter
Te Whatu Ora (Auckland City Hospital)
07.2022 - Current
Catalogue Analyst Intern
Parrot Analytics
09.2021 - 11.2021
Public Relations Representative
AUT Chinese Student Association
03.2020 - 05.2021
Information System
Auckland University of Technology
NCEA Level 3 -
Botany Downs Secondary College
- Well Organised Workplace (WOW)
- Privacy of Personal & Health Information (National Course)
- ADHB CALM Communications Certification
- Introduction to Releasing Time To Care
- Advanced Google Analytics
- Excel Fundamentals - Formulas for Finance
- Project Management Essentials
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