Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Hansen

Morningside,NZ

Summary

I am an efficient, organised, and reliable professional with excellent communication skills—whether in person, over the phone, or in writing. Proficient in Microsoft systems and quick to learn new tools, I bring an enthusiastic and approachable nature with strong customer service abilities. I communicate respectfully with people from all walks of life and stay calm under pressure. I am a dependable team player who also thrives in independent roles, always upholding workplace safety and company policies. My work ethic and problem-solving skills help me achieve successful outcomes in any task or role.

Overview

17
17
years of professional experience

Work History

Centralised Processing Officer

Ministry of Social Development
11.2021 - Current
  • - Highly trained in MSD systems; go-to expert for team support
  • - Acted in absence of manager: monitored attendance, led meetings, ensured queue coverage
  • - Proficient across multiple workstreams: medical certificates, hardship, maintenance, no SWN requests, TEDDS, BRC hearings, StudyLink, general population, and superannuation

Elderly Companion & Carer (Contractor)

Waipu
02.2019 - 12.2019
  • - Provided daily care for an elderly client
  • - Responsible for meals, medication, cleaning, exercise, and errands

Customer Service & Checkout Controller

Kmart
09.2011 - 12.2013
  • - Opening/closing responsibilities
  • - Head checkout operator: managed team breaks and customer flow
  • - Cash handling, customer inquiries, and complaint resolution

Professional Painter (Contractor)

Whangarei
03.2011 - 09.2011
  • - Painting, sanding, filling, and product ordering

Cleaner

21st Century Carpet Cleaning
06.2010 - 08.2010
  • - Cleaned commercial and education sites, including kindergartens and offices

Childminder (Contractor)

Chatswood
04.2008 - 01.2010
  • - Provided childcare for a child aged 1–4

Education

NZ Certificate - Business (Administration and Technology) – Level 3

Careerforse
New Zealand
12.2021

Mathematics, Accounting, Legal Studies, Tourism, English, Hospitality

Takapuna Grammar School
03.2011

Skills

  • Leadership & Team Coordination
  • - Strong relationship-builder across all levels of the workplace
  • - Recognised for decisive leadership and motivating teams
  • - Regularly chosen to act in management’s absence
  • Time Management & Efficiency
  • - Skilled in managing demanding workloads
  • - Deliver quality results within tight deadlines
  • Communication & Customer Service
  • - Confident communicator—oral, written, and over the phone
  • - Patient and respectful in all client interactions
  • - Proven ability to resolve conflicts and achieve positive resolutions
  • Personal Qualities
  • - Friendly, approachable, and empathetic
  • - Calm and professional under pressure
  • - Honest with high personal integrity

Timeline

Centralised Processing Officer

Ministry of Social Development
11.2021 - Current

Elderly Companion & Carer (Contractor)

Waipu
02.2019 - 12.2019

Customer Service & Checkout Controller

Kmart
09.2011 - 12.2013

Professional Painter (Contractor)

Whangarei
03.2011 - 09.2011

Cleaner

21st Century Carpet Cleaning
06.2010 - 08.2010

Childminder (Contractor)

Chatswood
04.2008 - 01.2010

Mathematics, Accounting, Legal Studies, Tourism, English, Hospitality

Takapuna Grammar School

NZ Certificate - Business (Administration and Technology) – Level 3

Careerforse

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Claudia Hansen