Claudia Hansen
Morningside,NZ
Summary
I am an efficient, organised, and reliable professional with excellent communication skills—whether in person, over the phone, or in writing. Proficient in Microsoft systems and quick to learn new tools, I bring an enthusiastic and approachable nature with strong customer service abilities. I communicate respectfully with people from all walks of life and stay calm under pressure. I am a dependable team player who also thrives in independent roles, always upholding workplace safety and company policies. My work ethic and problem-solving skills help me achieve successful outcomes in any task or role.
Overview
17
17
years of professional experience
Work History
Centralised Processing Officer
Ministry of Social Development
Whangarei, NZ
11.2021 - Current
- - Highly trained in MSD systems; go-to expert for team support
- - Acted in absence of manager: monitored attendance, led meetings, ensured queue coverage
- - Proficient across multiple workstreams: medical certificates, hardship, maintenance, no SWN requests, TEDDS, BRC hearings, StudyLink, general population, and superannuation
Elderly Companion & Carer (Contractor)
Waipu
Waipu, NZ
02.2019 - 12.2019
- - Provided daily care for an elderly client
- - Responsible for meals, medication, cleaning, exercise, and errands
Customer Service & Checkout Controller
Kmart
Albany, NZ
09.2011 - 12.2013
- - Opening/closing responsibilities
- - Head checkout operator: managed team breaks and customer flow
- - Cash handling, customer inquiries, and complaint resolution
Professional Painter (Contractor)
Whangarei
Whangarei, NZ
03.2011 - 09.2011
- - Painting, sanding, filling, and product ordering
Cleaner
21st Century Carpet Cleaning
Auckland, NZ
06.2010 - 08.2010
- - Cleaned commercial and education sites, including kindergartens and offices
Childminder (Contractor)
Chatswood
Chatswood, Auckland
04.2008 - 01.2010
- - Provided childcare for a child aged 1–4
Education
NZ Certificate - Business (Administration and Technology) – Level 3
Careerforse
New Zealand12.2021
Mathematics, Accounting, Legal Studies, Tourism, English, Hospitality
Takapuna Grammar School
03.2011
Skills
- Leadership & Team Coordination
- - Strong relationship-builder across all levels of the workplace
- - Recognised for decisive leadership and motivating teams
- - Regularly chosen to act in management’s absence
- Time Management & Efficiency
- - Skilled in managing demanding workloads
- - Deliver quality results within tight deadlines
- Communication & Customer Service
- - Confident communicator—oral, written, and over the phone
- - Patient and respectful in all client interactions
- - Proven ability to resolve conflicts and achieve positive resolutions
- Personal Qualities
- - Friendly, approachable, and empathetic
- - Calm and professional under pressure
- - Honest with high personal integrity
Timeline
Centralised Processing Officer
Ministry of Social Development
11.2021 - Current
Elderly Companion & Carer (Contractor)
Waipu
02.2019 - 12.2019
Customer Service & Checkout Controller
Kmart
09.2011 - 12.2013
Professional Painter (Contractor)
Whangarei
03.2011 - 09.2011
Cleaner
21st Century Carpet Cleaning
06.2010 - 08.2010
Childminder (Contractor)
Chatswood
04.2008 - 01.2010
Mathematics, Accounting, Legal Studies, Tourism, English, Hospitality
Takapuna Grammar School
NZ Certificate - Business (Administration and Technology) – Level 3
Careerforse