Claudia Hansen
Morningside,NZ
Summary
I am an efficient, organised, and reliable professional with excellent communication skills—whether in person, over the phone, or in writing. Proficient in Microsoft systems and quick to learn new tools, I bring an enthusiastic and approachable nature with strong customer service abilities. I communicate respectfully with people from all walks of life and stay calm under pressure. I am a dependable team player who also thrives in independent roles, always upholding workplace safety and company policies. My work ethic and problem-solving skills help me achieve successful outcomes in any task or role.
Overview
17
17
years of professional experience
Work History
Centralised Processing Officer
Ministry of Social Development
11.2021 - Current
- - Highly trained in MSD systems; go-to expert for team support
- - Acted in absence of manager: monitored attendance, led meetings, ensured queue coverage
- - Proficient across multiple workstreams: medical certificates, hardship, maintenance, no SWN requests, TEDDS, BRC hearings, StudyLink, general population, and superannuation
Elderly Companion & Carer (Contractor)
Waipu
02.2019 - 12.2019
- - Provided daily care for an elderly client
- - Responsible for meals, medication, cleaning, exercise, and errands
Customer Service & Checkout Controller
Kmart
09.2011 - 12.2013
- - Opening/closing responsibilities
- - Head checkout operator: managed team breaks and customer flow
- - Cash handling, customer inquiries, and complaint resolution
Professional Painter (Contractor)
Whangarei
03.2011 - 09.2011
- - Painting, sanding, filling, and product ordering
Cleaner
21st Century Carpet Cleaning
06.2010 - 08.2010
- - Cleaned commercial and education sites, including kindergartens and offices
Childminder (Contractor)
Chatswood
04.2008 - 01.2010
- - Provided childcare for a child aged 1–4
Education
NZ Certificate - Business (Administration and Technology) – Level 3
Careerforse
New Zealand12.2021
Mathematics, Accounting, Legal Studies, Tourism, English, Hospitality
Takapuna Grammar School
03.2011
Skills
- Leadership & Team Coordination
- - Strong relationship-builder across all levels of the workplace
- - Recognised for decisive leadership and motivating teams
- - Regularly chosen to act in management’s absence
- Time Management & Efficiency
- - Skilled in managing demanding workloads
- - Deliver quality results within tight deadlines
- Communication & Customer Service
- - Confident communicator—oral, written, and over the phone
- - Patient and respectful in all client interactions
- - Proven ability to resolve conflicts and achieve positive resolutions
- Personal Qualities
- - Friendly, approachable, and empathetic
- - Calm and professional under pressure
- - Honest with high personal integrity
Timeline
Centralised Processing Officer
Ministry of Social Development
11.2021 - Current
Elderly Companion & Carer (Contractor)
Waipu
02.2019 - 12.2019
Customer Service & Checkout Controller
Kmart
09.2011 - 12.2013
Professional Painter (Contractor)
Whangarei
03.2011 - 09.2011
Cleaner
21st Century Carpet Cleaning
06.2010 - 08.2010
Childminder (Contractor)
Chatswood
04.2008 - 01.2010
Mathematics, Accounting, Legal Studies, Tourism, English, Hospitality
Takapuna Grammar School
NZ Certificate - Business (Administration and Technology) – Level 3
Careerforse
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