Melanie Bulu
Summary
Currently a Centralised Processing Officer with Centralised Services Ellerslie Unit. I have proven through my previous employments to be a very reliable and highly motivated person who is a quick learner and able to retain information.
Overview
17
17
years of professional experience
Work History
Centralised Processing Officer
Ministry of Social Development
03.2018 - Current
- Provided services for Wage Subsidy during lockdown
- Subject Matter Expert
- Developed strong professional relationships with clients, fostering trust and confidence in the processing services provided by the organization.
- Updated knowledge about new procedures and organizational changes to respond to client requests.
Customer Service Representative
Concentrix
09.2016 - 03.2018
- Customer service rep for Spark (05/09/16-29/10/17)
- Mobile and Wireless broadband troubleshooting
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring within the team, contributing to their successful integration into the team.
- Customer Care Consultant for Air NZ (30/10/17-01/03/18)
- Domestic and Short Haul bookings/queries
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Medical Assessment Logger
Southern Cross Healthcare
06.2013 - 06.2014
- Created and prepared patient documents accurately for medical assessors to approved claims.
- Completing insurance verification and authorization processes for patients.
- Data entry and filing documents
Factory Worker
Steelcraft NZ Herald
04.2012 - 04.2013
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Retail Assistant
The Warehouse Sylvia Park
10.2007 - 10.2011
- Used POS system to process sale and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Education
High School Diploma -
Selwyn College
Kohimarama, NZ12-2009
Associate of Science -
Auckland University of Technology
Auckland, NZ09-2015
Skills
- Application processing
- Document Verification
- Deadline Management
- Multitasking
- Reliability
- Adaptability and Flexibility
Timeline
Centralised Processing Officer
Ministry of Social Development
03.2018 - Current
Customer Service Representative
Concentrix
09.2016 - 03.2018
Medical Assessment Logger
Southern Cross Healthcare
06.2013 - 06.2014
Factory Worker
Steelcraft NZ Herald
04.2012 - 04.2013
Retail Assistant
The Warehouse Sylvia Park
10.2007 - 10.2011
High School Diploma -
Selwyn College
Associate of Science -
Auckland University of Technology
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