Sam Nepia
Auckland,AUK
Summary
Experienced insurance professional with over 8 years in claims management, specializing in home, motor, and large loss claims.
Expertise in fraud investigations, supporting sensitive and vulnerable customers, and handling complex technical claims. Proven track record in customer service, dispute resolution, and claims negotiation.
Strong analytical skills, attention to detail, and the ability to manage high-stress situations.
Experience with both home and motor insurance claims in leading New Zealand firms, including AA Insurance and Covi Insurance.
Highly organized, reliable, and dedicated to providing excellent service and comprehensive claim solutions.
Overview
8
8
years of professional experience
Work History
Technical Home Claims Specialist
AA Insurance NZ
10.2023 - Current
- Handling complex home claims, managing large loss claims, and conducting fraud investigations.
- Providing specialized support to sensitive and vulnerable customers, ensuring accurate claim assessments and resolutions.
- Skills: Fraud investigation, large loss claims, sensitive customer management, Policy compliance analysis.
Home Claims Toka Tū Ake EQC Customer Manager
AA Insurance NZ
03.2023 - 10.2023
- Managed EQC customer claims, providing specialized support and customer care for home claims.
- Skills: Customer management, EQC process expertise.
Technical Motor Claims Specialist
AA Insurance NZ
07.2022 - 07.2023
- Processed high-complexity motor claims, conducting fraud investigations and coordinating between repairers and customers.
- Skills: Fraud investigation, motor claims expertise, cross-team collaboration.
Home Claims Customer Manager
AA Insurance NZ
05.2021 - 05.2022
- Managed home insurance claims, resolving customer issues and providing comprehensive claim support.
- Skills: Home claims management, customer issue resolution.
Claims Case Manager
NZ Underwriting Agencies: Covi Insurance
04.2019 - 05.2022
- Processing claim lodgements, managing incoming/outgoing claims calls.
- Skills: Effective complaint resolution, strong attention to detail.
Claims Case Manager
Aioi Nissay Dowa: Toyota Insurance
02.2018 - 04.2019
- Processing end-to-end claims, arranging payments and recoveries.
- Skills: Claims negotiation, third-party coordination.
Customer Services Representative
Aioi Nissay Dowa: Toyota Insurance
08.2018 - 11.2018
- Handling policy calls, processing quotes and premium payments.
- Skills: Customer relations, policy management.
Claims Administrator
Aioi Nissay Dowa: Toyota Insurance
01.2017 - 02.2018
- Lodging new claims, managing windscreen claims, daily administration tasks.
- Skills: Claims documentation, task prioritization.
Receptionist
Aioi Nissay Dowa: Toyota Insurance
05.2016 - 01.2017
- Processing mail, performing general administrative duties.
- Skills: Multi-tasking, administrative support.
Education
Bachelor of International Hospitality Management - Hospitality And Marketing
Auckland University of Technology
Auckland, NZ01-2013
Skills
- Claims Management Expertise
- Decision-Making & Problem Solving
- Communication & Interpersonal Skills
- Time Management & Prioritization
- Analytical & Critical Thinking
- Settlement determinations
- Technical Knowledge of Insurance Policies
- Negotiation Skills
Timeline
Technical Home Claims Specialist
AA Insurance NZ
10.2023 - Current
Home Claims Toka Tū Ake EQC Customer Manager
AA Insurance NZ
03.2023 - 10.2023
Technical Motor Claims Specialist
AA Insurance NZ
07.2022 - 07.2023
Home Claims Customer Manager
AA Insurance NZ
05.2021 - 05.2022
Claims Case Manager
NZ Underwriting Agencies: Covi Insurance
04.2019 - 05.2022
Customer Services Representative
Aioi Nissay Dowa: Toyota Insurance
08.2018 - 11.2018
Claims Case Manager
Aioi Nissay Dowa: Toyota Insurance
02.2018 - 04.2019
Claims Administrator
Aioi Nissay Dowa: Toyota Insurance
01.2017 - 02.2018
Receptionist
Aioi Nissay Dowa: Toyota Insurance
05.2016 - 01.2017
Bachelor of International Hospitality Management - Hospitality And Marketing
Auckland University of Technology
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