CINDI GUNATHILLAKE
New Plymouth,New Zealand
Summary
I'm a hardworking and reliable professional with a broad range of experience & skills to offer, seeking for a challenging position in a reputable organization to expand my knowledge and skills while contributing to the advancement & success of the company
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Medicross GP & Urgent Care Clinic
, New Plymouth
12.2020 - Current
- Greeted and checked in patients, updating patient information in computer system. Determined purpose of visit and directed to appropriate staff
- Scheduled and confirmed patient appointments and consultations.
- Prepared charts for new patients, ensuring all necessary information is acquired maintaining accuracy.
- Answered incoming calls & emails responding to inquiries from patients and other medical practices,vendors etc & directed callers to requested personnel and departments required.
- Invoiced,collected payments promptly & followed up on the debts of the patients & other affiliated companies & organizations.
- Determined the funded services and lodged claims with MOH & ACC etc. accordingly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Handled Cash & Eftpos,end of the day banking & deposited cash in the bank regularly
- Filled electronic & paper medical records and documents, maintaining accuracy
- Completed patient transfer ins & outs by transferring patient medical records electronically & manually
- provided relevant medical records,test results,account statements etc. when requested by patients or other parties.
- Emailed/faxed referrals to specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and other medical practices promptly relayed to appropriate staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Audited invoices created by other staff members regularly
- Communicated with patients with compassion respecting their cultural background while maintaining a high level of patient privacy
- Responded to the patient queries ,resolved the minor patient complaints as their first point of contact & pointed them in the right direction if further assistance required
- Trained the new staff members as requested by the management
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Covered annual/sick leave of the Administrator performing all administrative tasks
Sales Assistant
Hannahs - R. Hannah & Co. Ltd
New Plymouth
12.2019 - 12.2020
- Provided customers with friendly, helpful, knowledgeable service
- Achieved individual sales targets and KPI’s.
- Explained company's current promotions and store policies, answered questions, and resolved customer complaints
- Arranged & restocked merchandise displays to feature new styles and changed signage to attract customers, and increase sales
- Processed transactions applying discounts, collecting payment
- Followed correct banking procedures
- Produced increased weekly sales using suggestive sales techniques and promoting add-on purchases
- Managed store and kept up-to-date on products and promotions resulting in increased sales
- Marked items of merchandise with identifying codes and correct pricing before transport to the sales floor
- Assisted customers with the in-store orders and online orders
- Processed store transfers, customer deliveries, and click and collect orders
ICT Sales Assistant
Blue Star Techonlogies Pvt Ltd.
, Thames
06.2019 - 10.2019
- Determined customer requirements and advising on product range, price, delivery, warranties, and product use and care for customers in person or via phone/email
- Demonstrated and explained to customers the establishment's goods and services
- Sold mobile phones and other phone accessories and services
- Accepted payment for goods and services by a variety of payment methods and prepared sales invoices
- Assisted with the ongoing management of stock such as product inventories and participated in stock takes
- Stacked and displayed goods for sale, and wrapped and packed goods sold
- Provided client-level technical support in hardware and software issue, upgrades, and installations
- Proved expertise supporting Android, IOS, and Windows Operating Systems
- Ensured efficient use of application and equipment
Shop Assistant
LJ’s Fish And Chips
New Lynn, Auk
10.2018 - 05.2019
- Served customers with excellent customer service skills
- Handled cash transactions & using cash registers
- Engaged in cooking and serving
- General Cleaning and dish washing
- Verified that prepared food met all standards in quality and quantity.
Shop Assistant
Patrick’s Pies Gold Star Bakery
Tauranga Crossing, NEW ZEALAND
12.2017 - 09.2018
- Provided excellent customer service
- Handled cash transactions with customers using cash registers
- Making coffee and other hot beverages
- Engaged in daily cabinet preparing and re-filling
- Preparing hot food as requested by customers
- Verified that prepared food met all standards in quality and quantity
- Maintained the cleanliness of the dining areas and the counters and performed general cleaning duties before closing
- Resolved customer complaints and provided them with relevant information
- Followed food safety procedure and policies
Software Quality Assurance Engineer
Australian Strategic Partnership Solutions
Colombo 03, Sri Lanka
08.2016 - 07.2017
- Served as a key member of software development team as the lead QA tester on development projects for government, banking and insurance, newspaper corporation clients
- Served as a key member of the software development team as the lead QA tester (Manual) on development projects for government, banking and insurance, newspaper corporation clients
- Supervised a four-member software QA testing team in developing and implementing quality assurance and quality-control methodologies to ensure compliance with QA standards, and customer specifications
- Performed system, performance, regression, data interface testing
- Provided developer teams with detailed reports on quality metrics, identified & reported bugs/flaws and recommended fixes
- Assisted with defect tracking and reporting, user-acceptance testing and user training for all the projects I was involved in
- Involved in the induction and training of the new employees of the QA team
- Recognized for dynamic personality, innovativeness and excellent problem-solving and analytical skills by the management, Tech Lead and the project manager.
Education
B.Sc in Computer Science - Software Engineering
Curtin University
02-2017
Diploma in Information Technology -
Sri Lanka Institute of Information Technology
01.2014
Certificate Course in Human Resource Management (CCHRM) -
Institute of Personnel Management, Sri Lanka
01.2014
Skills
- Excellent communication skills
- Fluency in English
- Fast Learner
- Ability to work under pressure
- Excellent Time Management Skills
- Good Team Player
- Proactive
- Friendly
- Reliable
- Punctual
- Clean & tidy
- Office Administration
- High level of computer literacy
- Proficient in MS Office
- Front Desk Operations
- Appointment Management
- Payment Collection
- Mail Management
- Cash management
- Records Maintenance
- Appointment management
- Customer Service & Sales Skills
Driver License
Currently holding Full NZ Driver's License
Right to Work
Currently holding a NZ Resident Visa with no restrictions
Certification
- Level 2 CPR 2023
- Code of Rights 2023
- Health ABC 2023
- Understanding Bias in Healthcare 2023
- Foundation in Cultural Competency 2021
- Health 101 2021
- Privacy 101 2021
References
References available upon request.
Timeline
Medical Receptionist
Medicross GP & Urgent Care Clinic
12.2020 - Current
Sales Assistant
Hannahs - R. Hannah & Co. Ltd
12.2019 - 12.2020
ICT Sales Assistant
Blue Star Techonlogies Pvt Ltd.
06.2019 - 10.2019
Shop Assistant
LJ’s Fish And Chips
10.2018 - 05.2019
Shop Assistant
Patrick’s Pies Gold Star Bakery
12.2017 - 09.2018
Software Quality Assurance Engineer
Australian Strategic Partnership Solutions
08.2016 - 07.2017
B.Sc in Computer Science - Software Engineering
Curtin University
Diploma in Information Technology -
Sri Lanka Institute of Information Technology
Certificate Course in Human Resource Management (CCHRM) -
Institute of Personnel Management, Sri Lanka
- Level 2 CPR 2023
- Code of Rights 2023
- Health ABC 2023
- Understanding Bias in Healthcare 2023
- Foundation in Cultural Competency 2021
- Health 101 2021
- Privacy 101 2021
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