Elenor Elakiya
Hospitality
Christchurch,CAN
Summary
A presentable, articulate, and energetic Customer Service professional who loves getting things right for her customers and making them happy. I have a long history of offering the highest level of service to clients both face to face and by Telephone. Highly organized and bubbly person with experience providing exceptional customer service in establishments. Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. Thorough knowledge of Tourism and Aviation. Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special needs. Success multitasking while remaining professional and courteous in fast-paced environments. Right now, I’m looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Food and Beverage Attendant
Hanmer Springs Hotel
Hanmer Springs, CAN
10.2021 - 07.2022
- Greet and seat customers Answering phones Take customers' orders Serve food and beverages Prepare itemized list Help co-workers
- Explain how various menu items are prepared, what is included in a meal.
- Engage in cash transactions, preparation and serving of food Maintain cleanliness of food service areas Assist customers with placing catering order
- Process orders Handle customer complaints B.E.S.T.
Office Assistant
Life stock improvement corporation
Islington, Christchurch
08.2018 - 08.2020
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Maintaining files
- Welcoming visitors to your office
- Answering phone calls
- Taking and delivering messages.
Customer Service Team Member
Carl’s Jr
Auckland, Christchurch
06.2017 - 07.2019
- Preparing and cooking food
- Taking food and drink orders
- Serving customers
- Meeting and greeting customers
- Operating cash registers and receive payment from customer in cash or by credit card.
Front Office Assistant
Taj Gateway Hotel
Madurai
05.2014 - 11.2015
- Greet hotel guests; answer any questions or concerns
- Provide an outstanding guest experience
- Maintain an orderly front desk
- Operate computer programs and multi-line phone systems
- Maintain guest records and book reservations
- Complete basic cashier and bookkeeping responsibilities
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Education
Certificate - Tourism, Airline And Flight Attending - Tourism And Travel Management
NZ School of Tourism
Christchurch, CAN 08.2020 - 12.2020
Diploma - Travel and Tourism Management Level
NZ School of Tourism
Christchurch 01.2021 - 09.2022
Diploma - Business
MKU University
Bachler of Applied Physics - computer science
Lady Doak college of arts
Skills
Customer serviceExcellent communicationOrganized, diligent, andProfessionalism andResponsibilityAdaptability and FlexibilityAttention to Detail
Timeline
Food and Beverage Attendant
Hanmer Springs Hotel
10.2021 - 07.2022
Diploma - Travel and Tourism Management Level
NZ School of Tourism
01.2021 - 09.2022
Certificate - Tourism, Airline And Flight Attending - Tourism And Travel Management
NZ School of Tourism
08.2020 - 12.2020
Office Assistant
Life stock improvement corporation
08.2018 - 08.2020
Customer Service Team Member
Carl’s Jr
06.2017 - 07.2019
Front Office Assistant
Taj Gateway Hotel
05.2014 - 11.2015
Diploma - Business
MKU University
Bachler of Applied Physics - computer science
Lady Doak college of arts