Elijah Roach
National Park,National Park Village
Summary
Organised and motivated employee eager to apply time management and organisational skills in various environments. Seeking skills relevant opportunities to expand skills while facilitating company growth. An affiliate leader, who believes in and protects healthy working cultures to nurture and grow talented employees.
Born 15/12/1998
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager/Night Manager
The Park Hotel Ruapehu
National Park Village, National Park
07.2023 - Current
- Recruited, hired, trained and supervised staff.
- Scheduled shifts for bar staff and monitored employee performance.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all health department regulations.
- Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
- Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
Programme Coordinator
Te Māpura Tutoring
Hamilton
07.2022 - Current
- Provide free foundational literacy and numeracy tutelage to students (ages 5-17) living in emergency housing.
- Scheduled and trained staff.
- Maintain relationships with stakeholders via reporting.
- Behavioral management.
Tutor
Te Māpura Tutoring
Hamilton
10.2021 - 07.2022
- Provide foundational literacy and numeracy tutelage to students in emergency housing (ages 5 – 18).
- Worked closely with students to help develop maths, reading, comprehension and writing skills.
Student Mentor
The University of Waikato
Hamilton
03.2021 - 06.2022
- Directly supported first-year Māori students enroled in at least one paper in the subjects: Design, Maths/Stats and Computer Science.
- Provided pastoral, academic and procedural support to students.
- Create initiatives to generate engagement between support staff and students, and to increase participation with assignments.
Sales Associate
AGI LTD Under Armour Australasia
Hamilton
11.2019 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Visual Merchandising.
Sales Assistant
Strike Zone Ltd
Rotorua
02.2018 - 05.2019
- Customer service.
- Cash handling and reconciliation.
- Duty Management (Temporary Manager)
- Machine maintenance.
Assistant Manager
The Cotton On Group
Rotorua
09.2016 - 02.2018
- Fast-Fashion Department Store that stocked four brands, Cotton On, Cotton.
- Performed weekly sales analyses to ensure we were maximising sale potential of our product.
- Department Manager for the Adults Department.
Store Manager
Cotton On Mega
Taupo
09.2015 - 02.2016
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Solved problems and resolved conflicts for team members and customers.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation.
Training Manager
The Cotton On Group
Rotorua
10.2014 - 09.2015
- Trained as the Cotton On Body Department Manager for the Rotorua Mega store.
Inventory Manager
The Cotton On Group
Rotorua
12.2013 - 10.2014
- Coordinated stock levels for the shopfloor and backroom.
- Ensured price integrity and security guidelines were met when receipting new stock.
- Stock receipting, processing and consolidations.
Team Member
The Warehouse Group
Rotorua
03.2012 - 12.2013
- Checkouts, Customer Service Desk, and Checkout Supervisor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
Education
Certificate in Money Management Level 6 -
Te Wānanga Aotearoa
Rotorua, NZ09.2014
Skills
- Scheduling Proficiency
- Office Administration
- Staff Development
- Marketing Materials
- Training Coordination
- Report Preparation
- Recruitment
- Inventory Control
- Order Processing
- Retail loss prevention
- Policy and Procedure Adherence
Certification
Licensed Controller Qualification LCQ
- Issued: 25/03/2019
Duty Managers Certificate
- Issued: 30/11/2023
- Issued by The Ruapehu District Council
Certificate in Food and Safety
- Issued: May 2024
- Issued by The New Zealand School of Food and Wine
Volunteer Experience
VICE-PRESIDENT MĀORI - STEM Māori and Pasifika Club
The University of Waikato, 2022
- Chairman of the board.
- Secured funding for the club through application to various executive branches of the university.
- Developed and refined the long term vision and goals of the club.
CLASS REPRESENTATIVE - The University of Waikato
- As class representative, I was the intermediary between student and lecturer. It was my resposibilityy to raise any and all valid concerns regarding the course work, outline and the likes. A summary of the course was presented in a faculty wide meeting every four weeks. I was class representative for the following courses:
- COMPX203 - Computer Systems (2020)
- COMPX204 - Practical Networking and Cyber Security
Timeline
Bar and Restaurant Manager/Night Manager
The Park Hotel Ruapehu
07.2023 - Current
Programme Coordinator
Te Māpura Tutoring
07.2022 - Current
Tutor
Te Māpura Tutoring
10.2021 - 07.2022
Student Mentor
The University of Waikato
03.2021 - 06.2022
Sales Associate
AGI LTD Under Armour Australasia
11.2019 - 03.2022
Sales Assistant
Strike Zone Ltd
02.2018 - 05.2019
Assistant Manager
The Cotton On Group
09.2016 - 02.2018
Store Manager
Cotton On Mega
09.2015 - 02.2016
Training Manager
The Cotton On Group
10.2014 - 09.2015
Inventory Manager
The Cotton On Group
12.2013 - 10.2014
Team Member
The Warehouse Group
03.2012 - 12.2013
Certificate in Money Management Level 6 -
Te Wānanga Aotearoa
Licensed Controller Qualification LCQ
- Issued: 25/03/2019
Duty Managers Certificate
- Issued: 30/11/2023
- Issued by The Ruapehu District Council
Certificate in Food and Safety
- Issued: May 2024
- Issued by The New Zealand School of Food and Wine
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