Emily Dench
Woodend,CAN
Summary
I am a resourceful, enthusiastic, and dedicated student with a demonstrated commitment to providing great customer service and creating positive experiences. I am committed to my work, with three years' service at my high school canteen and more recently as a Retail Assistant providing retail advice and sales which allowed me to continue to grow and enhance new skills working alongside others to promote business and provide excellent service. By continually growing and learning new skills I seek to provide the best service, no matter the challenge. My future goals include supporting animals and their owners as a Veterinary Nurse. With my education on track, I wish to gain further life experiences to help assist with my future endeavors.
Overview
5
5
years of professional experience
Work History
Vet Nursing Assistant-student Workplace Experience
Ara Institute Of Canterbury
02.2023 - 11.2023
- Cared with empathy and compassion to build positive patient and family relationships.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding, and personal and oral hygiene care.
- Contributed to the overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient's transport to reduce instances of infection.
- Passed level 5 Certificate in Veterinary Nursing in 2023 and continuing studies into level 6 Diploma in Veterinary Nursing in 2024
Retail Assistant
Stan's 7 Day Pharmacy
09.2021 - 03.2023
- Serving as a retail assistant acting as a first point of contact for customers, providing appropriate advice, and completing sales
- Approachable and adaptable to address challenging customer interactions
- Provides team support to dispensary staff
- Maintain a high standard of hygiene cleaning retail and dispensary areas
- Maintain up-to-date technical product knowledge and retail promotions
- Confidence to complete tasks unsupervised
- Maintained a tidy and organized store environment to comply with cleanliness standards.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Veterinary Nursing Assistant in Training
Marshall & Pringle Vets
05.2022 - 06.2022
- To gain a greater sense of what a Vet Nurse role involves I completed work experience at a local veterinary clinic Marshall & Pringle once a week for several months
- This work experience provided opportunities to observe and assist with consultations, animal handling, cleaning to maintain hygienic conditions, lab work, prep-work, surgeries, and aftercare
- I thoroughly enjoyed this work experience which reinforced my desire to work in the veterinary animal care field
- Marshall and Pringle have offered me the opportunity for a placement in the future.
Canteen Helper
Kaiapoi High School
06.2018 - 06.2021
- Served as a friendly, hardworking, and punctual employee
- Handled cash and EFTPOS transactions
- Worked to ensure a positive and hassle-free customer experience
- Handled food with sanitation and safety in mind
- Developed a strong working knowledge of products and offerings with a self-motivated attitude
- Communicated effectively with colleagues and superiors
- Upheld the highest standards of honesty and integrity
Education
NZ Certificate in Animal Technology (with Veterinary Nursing Strand) -
ARA Institute of Canterbury
Christchurch, CAN11.2023
National Certificate of Educational Achievement (Level 3) -
Kaiapoi High School
Kaiapoi, CAN12.2022
National Certificate of Educational Achievement (Level 2) -
Kaiapoi High School
Kaiapoi, CAN12.2021
National Certificate of Educational Achievement (Level 1) -
Kaiapoi High School
Kaiapoi, CAN12.2020
Skills
- Ability to Work Under Pressure
- Hard worker
- Committed & reliable team player
- Good communication and interpersonal skills
- Cheerful and energetic
- Flexibility and Adaptability
- Animal handling expertise
- Preventative care knowledge around the safety of animals
- Customer Relations
- Decision-Making
- Task Prioritization
- Attention to Detail
- Animal handling expertise
- Preventative care knowledge around safety of animals
- Animal handling expertise
- Preventative care knowledge around safety of animals
Personal Information
Date of Birth: 04/04/05
References
- Jan Scott, 03 327 8449
- Neisha May, 03 313 8280
- Julie Hutt - Placement coordinator at Ara
email: Julie.Hutt@ara.ac.nz
work phone: 940 8326
Extracurricular Activities
Cultural Exchange Buddy, Kaiapoi High School, 2018, 2021, Great cultural socialising opportunities having completed three and half years supporting foreign exchange students.
Hobbies and Interests
- Socialising
- Being around animals
- Studying
- Baking & cooking
Timeline
Vet Nursing Assistant-student Workplace Experience
Ara Institute Of Canterbury
02.2023 - 11.2023
Veterinary Nursing Assistant in Training
Marshall & Pringle Vets
05.2022 - 06.2022
Retail Assistant
Stan's 7 Day Pharmacy
09.2021 - 03.2023
Canteen Helper
Kaiapoi High School
06.2018 - 06.2021
NZ Certificate in Animal Technology (with Veterinary Nursing Strand) -
ARA Institute of Canterbury
National Certificate of Educational Achievement (Level 3) -
Kaiapoi High School
National Certificate of Educational Achievement (Level 2) -
Kaiapoi High School
National Certificate of Educational Achievement (Level 1) -
Kaiapoi High School
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