Ezna Khan
Summary
I have 3 years of experience in customer service as a Checkout Operator, where I excelled in delivering exceptional customer service and resolving concerns with a calm approach. Adept at adapting to new technologies and working under pressure, I consistently contributed to a positive work environment, showcasing my strong work ethic and excellent communication skills. Hardworking and passionate Law student with strong organisational skills eager to secure a entry-level Law Clerk position. Prepared to take on added responsibilities to achieve company goals.
Overview
3
3
years of professional experience
Work History
Checkout Operator
PAK'nSAVE Manukau
Manukau, AKL
06.2021 - Current
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Approached every question or concern with a calm and level-headed approach.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Operated cash register to record transactions accurately and efficiently.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Education
Bachelor of Law -
Auckland University of Technology
Auckland, NZ2026
High School Diploma -
Aorere College
Papatoetoe, NZ12.2022
Skills
- Excellent customer service
- Excellent communication
- Team work
- Working under pressure
- Quick Learner
- Basic Computer Literacy
- Adapting to New Technologies
- Reliable and Responsible
- Cooperative Attitude
- Professional Appearance
- Strong Work Ethic
References
Checkout Supervisor:
Nikita Kishore: 021 033 6099
Timeline
Checkout Operator
PAK'nSAVE Manukau
06.2021 - Current
Bachelor of Law -
Auckland University of Technology
High School Diploma -
Aorere College