Fetu Peni

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Collaborated with community members to develop and implement service initiatives.
• Established and maintained relationships with key stakeholders.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

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• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Receiving incoming phone calls from Police Officers
• Recording Crime activities from Police Officers
• Preparing legal documents for Police Officers for court.

• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records and chronologies of entry activities.
• Scanned documents and saved in database to keep records of essential organizational information.
• Corrected data entry errors to prevent duplication or data degradation.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Developed data entry policies and procedures in compliance with company standards.

• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
• Entered data into computer tracking system and filed paperwork according to procedures.
• Maintained accurate records to enable processor activity and performance monitoring.
• Monitored processor performance and adjusted systems for smooth operation.
• Analyzed processor data and developed insight reports for management review.