Fleur Beresford
Russell,NTL
Summary
Knowledgeable and dedicated administration professional with extensive experience in the legal arena. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients/stake holders. Able to relate to people of all walks of life. Motivated to consistently rise to challenges and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Hotel Customer Service
The Duke Of Marlborough Hotel
03.2022 - Current
- Answering inbound customer queries via phone and email according to internal policies, booking hotel accommodation and restaurant reservations, and resolving questions.
- Maintaining bookings and reservations utilising Clarity and Eveve booking systems.
- Greeting guests through check-in process and and assisting throughout their stay at the Hotel.
- Proving empathetic and amiable communications to callers in stressful situations (missed flights etc) to support constructive outcomes and satisfactory resolutions.
- Attending department meetings, contributing to ongoing improvement initiatives, participating in Health and Safety trainings, and addressing emerging performance concerns.
Administrator
Waitangi Treaty Grounds
09.2020 - 03.2022
- Assisted HR Manager in collation and distribution of BoardPro documents for both Waitangi Ltd and Waitangi Trust Board meetings.
- Attended Board Meetings and took Minutes accurately recording discussions and resolutions. Maintained extremely high level of confidentiality.
- Coordinated meeting calendar and arrange travel for Directors, Trustees and staff.
- Managed email inboxes (x4) for Information, Reservations, Bay of Islands Education Network (BOIEN), and Public Programmes.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Screening and transferring incoming calls, taking messages, and transmitting information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
Legal EA/PA
Shine Lawyers
01.2018 - 09.2020
- Provided EA support to Managing Director/Senior Partner including diary management, travel arrangements, note taking, meeting Minute taking and circulation.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Prepared drafts of forms, letters and court documents for legal staff use.
- Worked alongside lawyers and fellow legal assistants on complex cases and legal processes.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Arranged for filing of various court documents at High Court
- Kept office efficient and organized by managing tasks such as maintaining in-house legal library.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients by setting up files and documenting important information in particular complying with new AML requirements.
Office Manager
Nicolson Furniture Movers
10.2012 - 12.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Payroll for 20 staff using Ace system initially, then moved to Crystal
- Performed HR requirements in hiring new staff, drafting and executing employment contracts, maintained holiday and entitlement records, liaised with WINZ, IRD, ACC
- Undertook all accounting processes with monthly reporting to Accountants
- Input of all freight documents (3,000 +) monthly into MYOB and generated all monthly invoices and statements
- Reponsible for monthly GST and PAYE submissions To IRD
Personal Legal Assistant to Barrister
R J Hollyman QC
07.2007 - 07.2012
- Full PA services utilising Microsoft suite, digital dictation
- Assisted clients in person and over the phone, ensured timely and effective delivery of updates and information
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Organised documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
St Cuthberts College
AucklandPapers 1 & 2: Legal Executive - Intro To The Legal System / Law Office Practice
Open Polytechnic of New Zealand
Lower Hutt, NZSkills
- Client Relations
- Deadline Monitoring
- Confidentiality Understanding
- Customer Relationship Management
- Document Preparation
- Exceptional Telephone Etiquette
- Administrative Support
- Project Management
- Online Databases
- Reading Comprehension
- Legal Compliance
- Writing and Editing
Timeline
Hotel Customer Service
The Duke Of Marlborough Hotel
03.2022 - Current
Administrator
Waitangi Treaty Grounds
09.2020 - 03.2022
Legal EA/PA
Shine Lawyers
01.2018 - 09.2020
Office Manager
Nicolson Furniture Movers
10.2012 - 12.2018
Personal Legal Assistant to Barrister
R J Hollyman QC
07.2007 - 07.2012
St Cuthberts College
Papers 1 & 2: Legal Executive - Intro To The Legal System / Law Office Practice
Open Polytechnic of New Zealand
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