Gabriella Worsley
Auckland
Summary
I am a dependable young adult with experience in various kinds of dynamic, high-performance retail environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Tutor
EduExperts Hobsonville
03.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Retail Associate
Kmart Henderson
11.2023 - Current
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided self checkout assistance.
Retail Associate
Havaianas
04.2024 - 06.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Retail associate/junior assistant
Ballgowns Bridal and Beyond
05.2021 - 01.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Arts -
University of Auckland
Auckland, NZ2026
St Dominic's Catholic College
01.2021
Skills
- Positive can-do attitude
- Responsible and reliable
- Cash Handling
- POS system operations
- Experience using Cin7
- Attention to Detail
- Customer Assistance
- Loss Prevention
- Display building
- Friendly and Helpful
References
Nadine Crozier, former employer, 021 275 1161
Zack, current employer, 021 285 1108
Timeline
Retail Associate
Havaianas
04.2024 - 06.2024
Tutor
EduExperts Hobsonville
03.2024 - Current
Retail Associate
Kmart Henderson
11.2023 - Current
Retail associate/junior assistant
Ballgowns Bridal and Beyond
05.2021 - 01.2023
Bachelor of Arts -
University of Auckland
St Dominic's Catholic College
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