Gaurav Duhan
AUCKLAND,NZ
Summary
Detail‑oriented and analytical early‑career professional currently working in customer and operations support at Tourism Holdings Limited. Completing a Postgraduate Diploma in Applied Management at Otago Polytechnic, Auckland (expected June 2026). Brings strong administrative skills, data tracking experience, and a solid background in the automotive industry. Highly organized, accurate, and motivated to support sales performance, reporting, and dealer coordination.
Overview
2027
2027
years of professional experience
Work History
Customer Support Specialist
Tourism Holdings Limited NZ
09.2025 - Current
- Handled customer service cases through Motek ticketing system to ensure timely resolution
- Facilitated communication between departments to address issues effectively
- Coordinated service jobs and invoices in Microsoft Dynamics 365 to streamline billing processes
- Maintained accurate records to support operational reporting and improve data accessibility
Transport & Marketing Executive
Barwala Gas Agency (Indian Oil LPG Distributor) – India
barwala, hisar
02.2021 - 04.2024
- Coordinated logistics, stock movement, transport schedules, and maintenance to ensure timely deliveries and operational efficiency
- Resolved customer enquiries and complaints to enhance customer satisfaction and loyalty
Workshop Supervisor
Multi Brand Car Care (CARXPERT)
hisar, hisar
10.2018 - 02.2020
- Oversaw daily workshop operations and team activities to ensure smooth workflow
- Managed customer service workflows and documentation to enhance service delivery
Earlier Automotive Experience
PMG Automobiles Pvt. Ltd. / Luxmi Auto Zone – India
Chandigarh, Chandigarh
2011 - 2018
- Gained hands‑on knowledge of automotive service environments
- Supported vehicle service operations and customer service activities
- Completed day-to-day duties accurately and efficiently.
Education
Postgraduate Diploma in Applied Management - Business Education
Otago Polytechnic – Auckland, NZ
Auckland, NZ04-2026
B.Com -
William Carey University – India
India06-2016
Diploma in Automobile Engineering - Automotive Engineering
Guru Nanak Dev Polytechnic College
India06-2011
Skills
- Ticket management & case tracking
- Customer relationship management
- Task management
- Data tracking & basic reporting
- Problem-solving
- Adaptability skills
- Team collaboration
- Communication skills
Timeline
Customer Support Specialist
Tourism Holdings Limited NZ
09.2025 - Current
Transport & Marketing Executive
Barwala Gas Agency (Indian Oil LPG Distributor) – India
02.2021 - 04.2024
Workshop Supervisor
Multi Brand Car Care (CARXPERT)
10.2018 - 02.2020
Earlier Automotive Experience
PMG Automobiles Pvt. Ltd. / Luxmi Auto Zone – India
2011 - 2018
Postgraduate Diploma in Applied Management - Business Education
Otago Polytechnic – Auckland, NZ
B.Com -
William Carey University – India
Diploma in Automobile Engineering - Automotive Engineering
Guru Nanak Dev Polytechnic College