Summary
Overview
Work History
Education
Skills
Additionalinformation
Languages
Awards
References
Languages
Affiliations
References
Timeline
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Giuliana Marchesse Erices

Dunedin,Maryhill

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience in fast-paced locations service efforts ranging from large gatherings to casual dining rooms. Provides structured service and work plans, balancing needs of costumers needs and team members. I am versatile within experience with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments as Portofino Wellington experience gave me a high demand for customers and developed an eye opening to detail in industry, as well as managing three stores which has given me great initiative and influence on how i developed my engage with customers and employees.

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Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Multi Store Manager

Lawless - Shosha
Dunedin
11.2023 - 06.2024
  • Scheduled shifts for all employees across multiple locations based on projected demand patterns. ( 14 staff )
  • Performed regular store visits to evaluate overall performance against established goals and objectives.
  • Ensured that all stores were compliant with applicable health code regulations as well as new law regulations with changing nicotine products and laws within ministry checks
  • Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
  • Developed strategies to increase customer satisfaction and maximize profits.
  • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
  • Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
  • Created rosters, timesheet ect as well as provided each employee roles to collaborate in each store

Supervisor

Shosha
Dunedin
02.2022 - 11.2023
  • Taking responsibility of the whole Shosha Dunedin City store under my management
  • Doing weekly stock ordering and making sure we receive everything
  • Managing retail assistants
  • Scheduling cleaning dates
  • Managing that pricing and government compliance sticking is done
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.

Waitressing

Portofino
Wellington
11.2021 - 04.2022
  • ●Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Maintained updated knowledge through continuing education and advanced training.

FrontDesk, Email, Phone Calls

BIG BOSS TILING
Wellington
05.2018 - 09.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Othordontist/ Faculty of Dentistry - Have Since Changed Plans And Will No Longer Go Back To Study - Dentistry (Pre-Dentistry)

Otago University Dental Faculty
Dunedin
01-2022

Some College (No Degree) -

Newlands College
WGN

Skills

  • Customer Service
  • Flexible & Adaptable
  • Active Listening
  • Responsible
  • Decision Making
  • Organization and Time Management
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Table Monitoring and Turnover
  • Performance Analysis
  • Performance Improvement
  • Sales Tracking
  • Employee Development
  • Schedule Management
  • Effective Communication
  • Customer Relations
  • Employee Scheduling

Additionalinformation

  • Supervisor, February 2023, Ongoing, - Taking responsibility of the whole Shosha Dunedin City store under my management - Doing weekly stock ordering and making sure we receive everything - Managing retail assistants - Scheduling cleaning dates - Managing that pricing and government compliance sticking is done, Sakshi - Manager, 0297777006
  • Studies, 2019, 2023, Otago university Dental faculty - Graduation and continuing path onto becoming orthodontist part time student.

Languages

  • Spanish, Native or Bilingual
  • Italian, Elementary
  • French, Elementary

Awards

  • Most consistent hockey player, attendance and play
  • Most valuable player
  • Best player
  • Most improved
  • Technology and digital
  • Qualification Merit endorsement level 1 & 2
  • Personal excellence within English, maths, science and physical education year 9,10 &11

References

  • Monika, manager Portofino
  • Jeffrey Henriquez, big boss tiling
  • Skyla hosking, netball and referee
  • Sakshi, Manager

Languages

English
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
French
Elementary
Maori
Limited

Affiliations

  • I enjoy waking up in morning and having to exercise - Gyming makes me have strong and healthy start to the day
  • Hockey is a joy to go out and play from time to time when the opportunity is laid out
  • Playing guitar or spending quality time with family

References

References available upon request.

Timeline

Multi Store Manager

Lawless - Shosha
11.2023 - 06.2024

Supervisor

Shosha
02.2022 - 11.2023

Waitressing

Portofino
11.2021 - 04.2022

FrontDesk, Email, Phone Calls

BIG BOSS TILING
05.2018 - 09.2021

Othordontist/ Faculty of Dentistry - Have Since Changed Plans And Will No Longer Go Back To Study - Dentistry (Pre-Dentistry)

Otago University Dental Faculty

Some College (No Degree) -

Newlands College
Giuliana Marchesse Erices