GURMEET SINGH
Auckland,New Zealand
Summary
A well networked and highly motivated business professional with extensive customer service experience and of working to set schedules and deadlines. Boasting a strong background of supporting staff & senior management, as well as possessing an excellent commercial approach to solving problems and developing business. Having the commercial and visual awareness to drive sales, manage profit and loss and ultimately increase the profitability. I am seeking a position within an ambitious & exciting company where I can utilize my managerial experience and be challenged to push myself further
Overview
14
14
years of professional experience
1
1
Certification
Work History
Facilities Manager - NZ
MA Services Group Limited
11.2022 - Current
- As a facilities manager, my role is to oversee the efficient operation and maintenance of the buildings, physical assets, and infrastructure of a client
- My responsibilities may vary depending on the size and nature of the facility, but generally include: managing maintenance and repairs, implementing security and safety protocols, vendor management, budgeting and financial planning, environmental sustainability, regulatory compliance, team leadership, project management, and technology management.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
Auckland Region Operations Manager
Allied Security
04.2022 - 11.2022
- This job involves rostering, hiring, auditing, client management and portfolio management, investigations of incidents, managing the whole operations for the Auckland area for the mentioned clients, and P&L management of the portfolio.
Area Manager - NZ
MA Services Group Limited
01.2020 - 04.2022
- This job involves ensuring all business and commercial targets are met, managing contracts and delivering services in accordance with contractual requirements, identifying and developing new business opportunities, building and maintaining an effective operational team, maintaining an understanding of existing and future customer needs, monitoring staff requirements and making decisions regarding cost-effective rostering, minimizing the financial impact of non-billable time, managing and reviewing operational systems, processes, and policies, driving employee engagement, leading, coaching, performance managing, and developing large teams across multiple sites.
Customer Service Associate
East Coast Car Rentals
09.2018 - 01.2020
- This job involves compiling customer feedback and recommending service delivery improvements, exceeding service objectives, conferring with customers about concerns and resolving problems, providing primary customer support, handling calls and assisting customers, preserving revenue streams, surpassing performance goals, boosting sales revenue, processing sales and return transactions, informing customers about promotions and products, and utilizing basic sales strategy to engage customers.
Sales Consultant
Online Republic
06.2017 - 09.2018
- This job involves ensuring the value of the customer is maximized, converting booking enquiries into sales, following up on enquiries, making outbound calls to existing customers, answering customer enquiries, converting enquiries into completed sales, maintaining knowledge of core products, being flexible in working hours, and optimizing sales activities.
Branch Manager
India Infoline Finance Limited
07.2014 - 10.2015
- This job involves planning and reviewing initiatives, managing operational efficiencies, managing attrition, reviewing knowledge of customer service executives, initiating and coordinating process changes, reviewing and assessing impact of changes, assisting in creating new strategies, guiding and mentoring new team leaders and executives, driving employee engagement, playing a key role in providing customer experience, retaining customers, achieving commercial targets, process hiring, and leading a team of more than 25 people.
Sales Manager (Insurance)
Aviva India Limited
10.2013 - 07.2014
- This job involves managing the team's professional development, managing metrics, continuous improvement on revenue generation, supporting the sales team, achieving targets, reporting and client interaction, reviewing operational records, creating alternative business plans, weekly training of team members, calculating quotes, tracking progress of insurance claims, maintaining compliance, ensuring retention, hiring team members, and organizing activities and events.
Marketing Manager
Gautam Polymers Limited
05.2012 - 10.2013
- This job involves creating marketing strategy documentation, directing and coordinating marketing activities, identifying value propositions and key messages, communicating marketing plans, initiating market research studies, analyzing business developments and market trends, consulting with buying personnel, coordinating promotional activities, coordinating art and graphics creation, developing and implementing campaigns, and coordinating with senior management.
Area Sales Manager
HDFC Bank Limited
06.2011 - 03.2012
- This job involves maintaining and increasing sales, reaching targets and goals, establishing and expanding the customer base, servicing the needs of existing customers, increasing business opportunities, setting sales targets, recruiting and training sales staff, allocating areas to sales representatives, developing sales strategies, monitoring team's performance, compiling and analyzing sales figures, dealing with major customer accounts, proposing changes in policies and procedures, and keeping abreast with the latest banking products, services, market, and competitors.
Acquisition Manager
Deutsche Bank AG
11.2009 - 05.2011
- This job involves organizing sales visits, demonstrating and presenting products, establishing new business, maintaining accurate records, attending trade exhibitions and meetings, negotiating contracts and packages, making and implementing strategic plans, achieving sales targets, ensuring zero miss-selling, meeting daily sales conversion target, generating leads, retaining existing customers, and proposing changes in policies and procedures.
Education
PGDBM - Business Administration And Management
Auckland University of Technology
Auckland, NZ12.2015
PGDBM - Marketing And IT
BIMM
India06.2009
Bachelor of Electrical Engineering - Electrical Engineering
Kurukshetra University
India06.2006
Skills
- Sound expertise in sales
- Leadership abilities
- Excellent written and verbal communication skills
- Strong presentation skills and good communicator
- Persuasiveness: know-how to demonstrate, promote and sell
- Strategic thinking: experienced in developing marketing strategies
- Decisive: capable of delivering quick solutions to the marketing troubles
- Goal oriented
- Strong sales support and project management, leadership and training skills
- Strong networking skills
- Negotiating skills
- Excellent analytical skills: Expert in forwarding thinking and market research
- Competent in working on software's like CRM, LMS and MS OFFICE 365
- Time Management
- Inquiry Requests
- Blueprint Interpretation
- Clerical Support
Certification
- Certified by HDFC Bank under a program known as RAKS - General which covers the working of financial organizations in terms of Retail banking - Assets and liability products
- Certified by HDFC Bank under a program known as RAKS - Credit card which covers the working of financial organizations in terms of credit card product
- Certified by Aviva India under a program known as PRISM BLUE that comprehensively covers the knowledge about Insurance industry, its products and how this industry works.
- Worked for 2 months as a trainee for Forbes Yellow Pages which was highly involved in B2C selling and marketing
- Worked for Gillette India Limited as a trainee for 6 weeks learning about the technical aspects of the manufacturing centre
- Worked for Havel's India Limited as a trainee for 8 weeks learning about their technical superiority at that point in time
Accomplishments
- Received Best Leader award- For leading the most successful branch consecutive 12 months.
- Received PEOPLE CHAMPION award for zero attrition.
- Won third prize in the whole country in a sales contest.
- Represented my college at National and International level in dancing competition.
- Played for school team in sports like cricket, football, basketball and volleyball.
- Won awards in painting competitions, debate competitions and computer programming during interschool competitions.
- Was actively involved in organizing the annual cultural festival in college and was an important member of the committee.
Linked In Profile
https://www.linkedin.com/in/gurmeet-singh-68709712/
Academic Credentials
- Post Graduate Diploma in Business Administration from AUT University Auckland, New Zealand.
- Post Graduate Diploma in Marketing and IT from BIMM, Pune (India).
- Bachelor of Technology (Electrical Engineering) from Kurukshetra University.
Personal Information
Date of Birth: 03/15/84
Timeline
Facilities Manager - NZ
MA Services Group Limited
11.2022 - Current
Auckland Region Operations Manager
Allied Security
04.2022 - 11.2022
Area Manager - NZ
MA Services Group Limited
01.2020 - 04.2022
Customer Service Associate
East Coast Car Rentals
09.2018 - 01.2020
Sales Consultant
Online Republic
06.2017 - 09.2018
Branch Manager
India Infoline Finance Limited
07.2014 - 10.2015
Sales Manager (Insurance)
Aviva India Limited
10.2013 - 07.2014
Marketing Manager
Gautam Polymers Limited
05.2012 - 10.2013
Area Sales Manager
HDFC Bank Limited
06.2011 - 03.2012
Acquisition Manager
Deutsche Bank AG
11.2009 - 05.2011
PGDBM - Business Administration And Management
Auckland University of Technology
PGDBM - Marketing And IT
BIMM
Bachelor of Electrical Engineering - Electrical Engineering
Kurukshetra University
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