Hailey McDell
Ngaruawahia,WKO
Summary
Reliable professional commended as a valuable team member that works hard in all areas I have been assigned to.
With many years of experience in Customer facing retail position, I pride myself on giving fabulous customer service and making connections to the clients I come across.
Having worked in a small community long term I am passionate about delivering empathy, kindness and warmth to my customers and have developed some long lasting connections by doing so.
I am organised and successful at managing multiple priorities with a positive attitude, in a timely manner and also with a willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Pharmacy Accuracy Checking Technician
Roberts Pharmacy Ngaruawahia
05.2007 - Current
- Delivering prompt friendly customer service.
- Prioritizing customers and workload.
- Maintained up-to-date knowledge of product and service changes.
- Held high empathetic client relationships and earned reputation for doing so.
- Promoted superior experience by addressing customer concerns, and resolving problems swiftly.
- Exhibited excellent verbal and written communication skills.
- Use of excellent time management skills to complete set tasks on deadline.
- Efficiently processing prescriptions and managing inventory in a timely manner.
- Answered consistant flow of customer calls with minimal wait times over three phone lines.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patient profiles before dispensing.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Completing dispensing process accurately and performing Final accuracy check on Prescriptions.
- Administering Vaccinations
- Managed high-stress situations effectively, maintaining professionalism, Confidentiality and accuracy under pressure.
Office Assistant -Covered Leave Period
Central Insulation
08.2019 - 09.2019
- Maintained accurate records of employee hours and overtime, handled payroll duties accurately making sure all employees received their paychecks on time and submitted payroll documentation weekly to avoid errors.
- Interacted with customers by email to provide information.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as emails and letters, to appropriate staff.
- Filed payroll taxes with appropriate government agencies before deadlines
- Generate Invoice and send through to client for payment approval.
Education
New Zealand Certificate in Pharmacy Level 5 - Pharmacy
Open Polytechnic of New Zealand
Lower Hutt, NZ05.2010
Skills
- Customer Service and relations
- Works great in a team and independently
- Time management
- Organisational skills
- Quality Control
- Building relationships with clients
- Order and Payment Processing
- Problem-solving abilities
- Account Management
- Customer Education
- Prioritization
- Stock management
- Spreadsheets
- Multi-line phone talent
- Professional and Friendly Communication skills
Additional Information
I am Mum to two, I have a 9 yr old daughter Gabriele and a 5 yr old Son Levi. My Hubby and I live on a lifestyle property and I have Grown up in Ngaruawahia as have my parents and Grandparents.
Although at different stages we have moved to various places we have always returned here which is why I enjoy the community as I feel these are where my roots are and feel connected to those around us.
During My Career in Pharmacy I have been fortunate enough to develop great ties with my patients while also constantly improving in my role and earning more qualifications along the way.
I feel like it is a good time for change after 17 years to further me individually and professionally.
Timeline
Office Assistant -Covered Leave Period
Central Insulation
08.2019 - 09.2019
Pharmacy Accuracy Checking Technician
Roberts Pharmacy Ngaruawahia
05.2007 - Current
New Zealand Certificate in Pharmacy Level 5 - Pharmacy
Open Polytechnic of New Zealand
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